Complex Disability Support Worker

Gold Coast Disability and Youth; Toowoomba Regional; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

SCHADS compliant pay

Travel & expense reimbursement

Clinical supervision & paid training

Employee Assistance Program (EAP)

Job summary

Gold Coast Disability and Youth is seeking an experienced Support Worker to provide specialised care to youth NDIS participants in Toowoomba. You will implement PBSPs, support emotional regulation, and enable participation in community activities, daily living tasks, and schooling routines with trauma-informed care.

You will work closely with Case Managers, maintain detailed shift notes and incident reports, and ensure consistent, respectful support aligned with SCHADS standards and safety

Qualifications

• Industry qualifications include Certificate III/IV in Disability or Community Services.
• NDIS Worker Screening Check (Yellow Card) and Queensland Blue Card required.
• Open Queensland Driver's Licence; access to vehicle for community activities.
• HLTAID011 First Aid and CPR certificates current.
• Compliance with SCHADS Award expectations and safety standards.

Responsibilities

• Behaviour Support: reinforce PBSPs with trauma-informed care and de-escalation.
• Community & Social Inclusion: support participation in community activities.
• Daily Living Support: assist with routines and life skills.
• Reporting: maintain shift notes, behaviour logs, and incident reports.

Skills

Trauma-informed care

Verbal de-escalation

Emotional regulation

PBSP knowledge

Shift reporting

Education

Certificate III/IV in Disability or Community Services

Job description

Gold Coast Disability and Youth - Toowoomba QLD

We are a proud NDIS Disability Support Services Provider focused on delivering high-quality care and support to our community. We operate in a highly dynamic sector, and we pride ourselves on an inclusive workplace culture that champions the professional growth of our people.

About the Role

We are seeking an experienced and dedicated Support Worker to provide specialised care to our youth NDIS participants with complex neurodevelopmental, trauma-related, and high-intensity behavioural needs. You will work closely with our Case Managers to implement Positive Behaviour Support Plans (PBSP), foster emotional regulation, and assist with active community engagement. This role will support our youth based in our Toowoomba location.

Key Responsibilities:

Behaviour Support: Reinforce established PBSPs with a deep focus on trauma-informed care and verbal de-escalation.

Community & Social Inclusion: Support participants in accessing recreational, social, and skill-building activities out in the community.

Daily Living Support: Assist with routine building, emotional co-regulation, and independent life skill development.

Reporting: Maintain detailed shift notes, behaviour tracking logs, and incident reports to ensure accurate care team alignment.

About You:

Trauma-Informed Co-Regulation: You can stay calm, grounded, and emotionally steady when a young person is highly distressed, verbally aggressive, or experiencing a behavioral escalation.

Positive Regard & Resilience: You confidently separate the youth from their behaviour-delivering non-judgmental, consistent care entirely free of punitive responses or resentment.

Proactive De-escalation: You excel at tracking environmental triggers and signs of sensory overload, stepping in with verbal and physical de-escalation strategies before a crisis hit.

Professional Boundaries: You understand the vital line between a supportive, empathetic connection and a personal relationship, providing a safe, predictable framework for the youth.

Independent Accountable Decision-Making: You are confident making safe, legally sound, split-second safety choices in high-stress community settings without direct supervision.

Objective Reporting: You can accurately translate emotionally intense, complex behavioral incidents into clear, neutral, and data-driven clinical shift notes for behavior support practitioners.

Qualifications and Experience:

Industry Qualifications: Certificate III or IV in Individual Support, Disability, Youth Work, Mental Health, or Community Services.

Clearances & Screenings: A current and active NDIS Worker Screening Check (Yellow Card clear) and Queensland Working with Children Check (Blue Card).

Licensing & Transit: Valid Open Queensland Driver's Licence, alongside a reliable, roadworthy, and comprehensively insured vehicle to facilitate active community access.

Emergency First Aid: Current HLTAID011 Provide First Aid and CPR certificates.

What We Offer

Full SCHADS Compliance & Premium Pay: Work with absolute peace of mind. We pay strictly at or above the SCHADS Award [MA000100] scale, with guaranteed 2-hour minimum shifts.

Transparent Km & Expense Reimbursement: Receive travel allowance for any participant transit, plus applicable broken-shift allowances paid exactly to award standards.

Clinical Supervision & Paid Training: Complex care requires a supported team. You will have direct access to regular, paid de-briefing sessions with our support team, plus ongoing, specialised trauma-informed care training via our in-house training provider.

Employee Assistance Program (EAP): Your mental well-being is vital. Enjoy free, 100% confidential professional counseling and wellness coaching sessions to support you both on and off shift.