Complex Behaviour Support Worker

Focused Health Care; Brisbane; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

EAP

Ongoing training

Supervision

Job summary

Focused Health Care in North Brisbane is seeking compassionate Disability Support Workers to assist clients with complex needs and engage in Positive Behaviour Support planning. You will implement Behaviour Support Plans, support daily activities, and collaborate with families and health professionals to ensure safe, person-centred care.

The role emphasises dignity, rights, and outcomes, with comprehensive onboarding, supervision, and an Employee Assistance Program to support staff wellbeing.

Qualifications

• Qualified in Disability, Mental Health, or Community Services, or currently studying.
• Minimum 1 year experience supporting people with disability.
• Ability to complete non-active sleepover shifts.
• Current Australian driver’s license and access to a reliable vehicle.
• Fully vaccinated for COVID-19 and compliant with Queensland directions.
• NDIS Worker Screening Check and National Police Check.
• Working with Children Blue Card.
• First Aid and CPR certificates.

Responsibilities

• Deliver person-centred support per individual plans and BSPs.
• Implement PBS strategies to improve participant outcomes and quality of life.
• Work within restrictive practice frameworks and document accordingly.
• Monitor and report on restrictive practices and incident progress.
• Support participants with complex behaviours using least restrictive approaches.
• Respond to behavioural incidents while upholding dignity and rights.
• Assist with personal care, daily living, community access, and skill development.
• Collaborate with Behaviour Support Practitioners, families and other stakeholders.
• Maintain accurate case notes and shift documentation.
• Promote participant choice, independence, inclusion.

Skills

Disability support

Positive Behaviour Support

De-escalation

Communication

Observation

Education

Relevant qualification in Disability/Community Services

Job description

We’re Focused Health Care, a Community Services provider based in North Brisbane. We provide a range of community care and support services to people living with disability and those needing aged care support at home. Our mission is to help people stay independent, safe, and happy in their own homes for as long as possible.

We have immediate start opportunities for people whose values, behaviours, and attitude align with ours! Could this be you?

Focused Health Care is looking for compassionate individuals who share our vision and passion for caring for people in the community and supporting them to live their best lives. We are proud to live by our values of honesty, harmony, equality, and client-focus.

About the Role

We are seeking experienced Disability Support Workers with an interest in Positive Behaviour Support and supporting participants with complex needs. The role involves implementing individual behaviour support plans and person-centred strategies, recognising and responding appropriately to behaviours of concern, maintaining accurate documentation, and working collaboratively with participants, families and the broader support team.

You will support individuals with complex behavioural, psychosocial, intellectual, neurological and physical support needs while maintaining a safe, respectful, and empowering environment.

Key Responsibilities

• Deliver person-centred support in accordance with individual support plans, care plans, and Behaviour Support Plans (BSPs).
• Implement Positive Behaviour Support (PBS) strategies to improve participant outcomes and quality of life.
• Work safely and effectively within authorised restrictive practice frameworks, ensuring all interventions are implemented in accordance with legislation, organisational policies, and participant Behaviour Support Plans.
• Monitor, record, and report on the use of restrictive practices, escalation triggers, behavioural observations, and participant progress.
• Support participants with complex behaviours, high-intensity support needs, and trauma-related presentations using a proactive and least restrictive approach.
• Respond appropriately to behavioural incidents and crisis situations while maintaining participant dignity, safety, and human rights.
• Assist participants with personal care, daily living activities, community access, and skill development.
• Collaborate with Behaviour Support Practitioners, families, guardians, allied health professionals and other stakeholders.
• Maintain accurate case notes, incident reports and shift documentation.

Promote participant choice, independence, inclusion and decision-making opportunities

About You

• Experience supporting individuals with complex behaviours and high-intensity support needs.
• Understanding of Positive Behaviour Support, trauma-informed practice, and person-centred support principles.
• Highly developed de‑escalation, communication, and observational skills, with the ability to proactively identify and respond to behavioural escalation.
• Knowledge of NDIS Quality and Safeguards Commission requirements relating to restrictive practices and behaviour support.
• Experience implementing Behaviour Support Plans and working within regulated restrictive practice environments.
• Exceptional communication, incident reporting, documentation and interpersonal skills.
• Ability to manage challenging situations professionally while maintaining a calm, supportive approach.
• Strong problem‑solving and conflict‑resolution abilities.
• A genuine passion for supporting people with disabilities and complex needs and a calm, respectful and person‑centred approach.

Shifts Available (not limited to)

• 6:00am – 3:00pm
• 6:00am – 10:00am
• 7:00am – 10:00am
• 10:00am – 3:00pm
• 10:00am - 8:00pm
• 12:30pm – 4:00pm
• 2:40pm - 8:00pm
• 3:00pm – 8:00pm
• 4:00pm – 8:00pm

Why Join Us?

• A supportive, safe, and fair working environment based on our values of harmony and equality
• Full and comprehensive onboarding for every new employee and ongoing training throughout your employment
• Regular developmental supervision and support
• Rewarding work that genuinely changes lives
• Employee Assistance Program (EAP)

Must-Haves

• A relevant qualification (or currently studying) in Disability, Mental Health, Community Services, or equivalent
• Minimum 1 year experience supporting people living with a disability
• Ability to complete non‑active sleepover shifts
• A clean, reliable vehicle and a current Australian driver’s license
• Fully vaccinated for COVID-19 and maintain vaccination status as per Queensland Government Directions
• Verification of work rights in Australia
• NDIS Worker Screening Clearance
• National Police Check
• First Aid and CPR Certificates
• Working with Children Blue Card
• Queensland Driver’s Licence