Specialist Medical Secretary

QNeurology; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Long-term employment stability

Friendly team environment

Job summary

QNeurology at Greenslopes Private Hospital in Brisbane is seeking a friendly, organised Specialist Medical Secretary to support two specialists – a Neurologist and a Paediatrician. You will be the first point of contact for patients and families, coordinating appointments, billing, and confidential records in a busy private clinic.

The ideal candidate has at least 12 months’ Specialist Medical Secretary experience, exceptional attention to detail and the ability to multitask under pressure while

Qualifications

• Must have at least 12 months' experience as a Specialist Medical Secretary.
• Excellent attention to detail with a proactive approach to tasks.
• Strong organisation, multitasking and prioritisation in a busy clinic.
• Excellent written and verbal communication; respectful patient interactions.

Responsibilities

• Coordinate appointments and arrange specialist schedules across a six-day week.
• Greet patients and families with compassionate, professional service.
• Maintain accurate patient records and confidential documentation.
• Communicate with specialists, GPs, allied health staff, and hospital personnel.
• Process private, Medicare, DVA, private health fund and other billing.
• Manage accounts and respond to billing enquiries in a timely manner.
• Answer phone calls and emails promptly and professionally.
• Ensure referrals, reports and documents are actioned and tracked.
• Monitor outstanding tasks and follow up as needed.
• Contribute to an organized, welcoming clinic environment.

Skills

Attention to detail

Organisational skills

Multitasking

Verbal and written communication

Accountability and follow-up

Initiative

Calm under pressure

Confidentiality handling

Tools

Xestro

Job description

A specialist private clinic located at the Greenslopes Private Hospital is seeking a friendly, organised and reliable Secretary to join our team, supporting two specialists – a Neurologist and a Paediatrician.

We're looking for someone who enjoys working in a busy healthcare setting, takes pride in their work and understands the importance of getting the small things right. This role would suit someone who is organised, proactive, motivated and able to manage competing priorities without losing sight of the details.

This is a full-time position (Monday to Friday), initially offered on a casual basis, with the intention of transitioning to permanent employment.

About the Role

You will be an essential part of our clinic and the first point of contact for many of our patients and families. You will work alongside the Practice Manager, playing an essential role in ensuring the smooth day-to-day operation of the clinic.

Duties will include:

• Coordinating appointments and managing specialist schedules across a six-day operating week.

• Welcoming patients and families and delivering a high standard of patient care through friendly, compassionate and professional service.

• Maintaining accurate patient records, clinical documentation and correspondence, ensuring confidentiality at all times.

• Communicating and coordinating with specialists, GPs, allied health professionals, hospital staff and other healthcare providers.

• Processing private, Medicare, DVA, private health fund and other third-party billings.

• Managing accounts and attending to billing enquiries.

• Responding to incoming phone calls and email enquiries in a timely and professional manner.

• Ensuring referrals, reports, correspondence and other important documentation are actioned promptly and accurately.

• Monitoring outstanding tasks and taking responsibility for ensuring follow-ups and administrative matters are completed.

• Contributing to an organised, welcoming and professional clinic environment.

About You

The ideal candidate will:

• Have a minimum of 12 months' experience as a Specialist Medical Secretary.

• Have exceptional attention to detail — you notice the small things.

• Have strong organisation skills, be highly motivated, able to multitask effectively and prioritise competing demands.

• Have a high level of accountability and follow-up skills. You keep track of outstanding tasks and make sure they are actioned in time without needing to be constantly reminded.

• Be proactive, switched on and able to use initiative.

• Have the confidence to work independently and productively during quieter periods, and efficiently under pressure during busy periods

• Have excellent written and verbal communication skills.

• Be confident using practice management software (Xestro), billing item codes and handling confidential patient information.

• Possess strong conflict resolution and problem-solving abilities.

• A genuine commitment to patient care. You understand that patients and families may be dealing with stressful or difficult circumstances and always aim to make their experience as positive, supportive and seamless as possible.

What We Offer

• A supportive and friendly team environment.

• The opportunity to become an integral part of the team and enjoy long-term employment stability.

• Convenient location within the Greenslopes Private Hospital with on-site car parking and street parking available.

• Monday to Friday roster, with the opportunity to work some Saturdays if preferred.

Most importantly, we want someone who genuinely cares about their work and the people they look after.

If you are an experienced Specialist Medical Secretary who is excited to be an essential part of a team, we would love to hear from you.