Specialist Medical Secretary - Patient Care & Scheduling

QNeurology; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Long-term employment stability

Friendly team environment

Job summary

QNeurology at Greenslopes Private Hospital in Brisbane is seeking a friendly, organised Specialist Medical Secretary to support two specialists – a Neurologist and a Paediatrician. You will be the first point of contact for patients and families, coordinating appointments, billing, and confidential records in a busy private clinic.

The ideal candidate has at least 12 months’ Specialist Medical Secretary experience, exceptional attention to detail and the ability to multitask under pressure while

Qualifications

• Must have at least 12 months' experience as a Specialist Medical Secretary.
• Excellent attention to detail with a proactive approach to tasks.
• Strong organisation, multitasking and prioritisation in a busy clinic.
• Excellent written and verbal communication; respectful patient interactions.

Responsibilities

• Coordinate appointments and arrange specialist schedules across a six-day week.
• Greet patients and families with compassionate, professional service.
• Maintain accurate patient records and confidential documentation.
• Communicate with specialists, GPs, allied health staff, and hospital personnel.
• Process private, Medicare, DVA, private health fund and other billing.
• Manage accounts and respond to billing enquiries in a timely manner.
• Answer phone calls and emails promptly and professionally.
• Ensure referrals, reports and documents are actioned and tracked.
• Monitor outstanding tasks and follow up as needed.
• Contribute to an organized, welcoming clinic environment.

Skills

Attention to detail

Organisational skills

Multitasking

Verbal and written communication

Accountability and follow-up

Initiative

Calm under pressure

Confidentiality handling

Tools

Xestro

Job description

QNeurology at Greenslopes Private Hospital in Brisbane is seeking a friendly, organised Specialist Medical Secretary to support two specialists – a Neurologist and a Paediatrician. You will be the first point of contact for patients and families, coordinating appointments, billing, and confidential records in a busy private clinic.

The ideal candidate has at least 12 months’ Specialist Medical Secretary experience, exceptional attention to detail and the ability to multitask under pressure while