Specialist Family Support Practitioner - Townsville

Act for Kids; Townsville City; On-site; AUD 106,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Extra leave

Fitness Passport

Employee Assistance Program

Professional development

Flexible work arrangements

Job summary

Act for Kids is seeking a Specialist Family Support Practitioner for the Townsville Intensive Family Support team. You will walk with vulnerable families, helping them build skills, confidence and supports for safe, stable and nurturing environments for children.

You will engage in intensive case management, provide therapeutic services and collaborate with partners to achieve positive, lasting outcomes. This full-time role is a government funded contract until 30 June 2028 with potential

Qualifications

• Require tertiary qualification in allied health/social work/psychology/human services with registration if required.
• At least five years’ experience providing complex and intensive case-management and therapeutic services to families in a child protection framework.
• Eligibility to work in Australia with Working with Children Check or professional exemption.

Responsibilities

• Deliver intensive, child-centred case management and tailored interventions addressing complex needs and child protection concerns.
• Build strong partnerships with families, community services and government agencies to achieve meaningful goals.
• Provide guidance and support colleagues through coaching, mentoring and professional collaboration.
• Strengthen family resilience and caregiver capacity to safely care for their children.

Skills

Case management

Therapeutic services

Coaching

Partnership building

Education

Tertiary qualification in allied health / social work / psychology / human services with registration

Job description

Specialist Family Support Practitioner - Townsville

We're excited to welcome a Specialist Family Support Practitioner to our Townsville Intensive Family Support (IFS) team. In this rewarding role, you'll walk alongside vulnerable families, helping them build the skills, confidence and supports they need to create safe, stable and nurturing environments for their children. Through compassionate, evidence-informed practice, you'll empower families to achieve positive and lasting change.

• Level 5 SCHCADS Award.
• Salary range: $105,578 - $110,360 + Superannuation.
• Full-time, Government funded contract opportunity until 30 June 2028with possible extension.

Key Responsibilities

• Support families to thrive by delivering intensive, child-centred case management and tailored interventions that address complex needs and child protection concerns.
• Build strong partnerships with families, community services and government agencies to achieve meaningful goals and sustainable outcomes.
• Apply your specialist expertise to assess needs, provide guidance and support colleagues through coaching, mentoring and professional collaboration.
• Create lasting impact by strengthening family resilience, community connections and the capacity of caregivers to safely care for their children.

About You

• Hold a relevant tertiary qualification (allied health, social work, psychology, human services) with professional registration (if required) and, a membership in a professional association (desirable).
• At least five (5) years’ experience providing complex and intensive case-management and therapeutic services to families, caregivers, young people and children in a child protection framework.
• Eligibility to work in Australia (proof of eligibility required), including holding or obtaining required checks (Working with Children Check or professional exemption).

About Act for Kids

Act for Kids is a for-purpose organisation that delivers evidence-based support services to children and families who have experienced or are at risk of harm. Our teams are at the heart of everything we do, and we are united by a single purpose tohelpkeep kids safe, heal from trauma and lead happy lives and thrive.

You will have access to:

• Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
• Extra leave, including wellbeing days, study, exam, and pet leave.
• Fitness Passportincluding discounted fitnessmemberships to a range of facilities for you and your family.
• Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals.
• Ongoing professional development through our annual PD fund and structured support.
• Flexible work arrangements and a team that truly values what you bring.

Make a difference every day in a values-led organisation. We’re more than just a workplace—we’re a community built on shared values: Professional, Ethical, Caring, Courageous, and Collaborative. We’re proud to be recognised for our commitment to inclusion as Inclusive Employer 2023–24 and 2025–26 by the Diversity Council Australia.

We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities.