SPE / Intake Administration Officer

Albury Wodonga Health; Wodonga; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Competitive salary

Salary packaging options

Learning and growth opportunities

Job summary

Albury Wodonga Health is seeking an Intake Administration Officer to join the Support Services Administration Team. You will provide telephone intake and screening for newly referred clients accessing allied health and community services, working with clinical staff to determine referral priority and ensure timely access to the appropriate services.

This fixed term part-time role offers a supportive team environment, opportunities for learning and growth, and access to salary packaging options.

Qualifications

• Demonstrated keyboard and computer skills in Microsoft Word, Excel, Outlook and experience using patient administration systems.

Responsibilities

• Provide telephone intake and screening for newly referred clients accessing allied health and community services.
• Engage with clinical staff to determine referral priority and ensure timely client access to appropriate services.

Skills

MS Office Proficiency

Word

Excel

Outlook

Patient administration systems

Tools

Patient Administration Systems

Job description

Benefits

• Competitive salary plus generous salary packaging options
• Dynamic work environment and collaborative team culture
• Comprehensive learning and growth opportunities

Closing Date: 16/10/2026

About The Role

The Intake Administration Officer will be a valued member of the Support Services Administration Team. The Intake Administration Officer's primary function is to provide telephone intake and screening for newly referred clients accessing allied health and community services. The Intake Administration Officer works closely with clinical staff and the Intake and Single Point of Entry Team Leader to effectively engage, screen, determine the referral priority and provide timely client access the appropriate services.

Requirements

• Demonstrated and maintained highly developed keyboard and computer skills in Microsoft Word, Excel, Outlook and experience using patient administration systems.
• Ability to provide a positive, empathetic and professional attitude in processing referrals while managing client expectations in responding to the client's immediate needs.
• Ability to adapt to change and committed to quality improvement, able to explore new ways of working in line with developments in technology, service delivery and funding requirements.
• Demonstrated ability to prioritise a busy workload and ensure deadlines are met.

Employment Type

This is a Fixed Term part time opportunity.

About Albury Wodonga Health (AWH)

AWH serves as the largest regional healthcare provider between Sydney and Melbourne, situated in the border cities of Albury and Wodonga. With a dedicated team of over 3,000 professionals, we proudly service a population of up to 300,000 across North-East Victoria and Southern NSW. Our extensive network encompasses two primary hospital campuses and an additional 22 sites, delivering a diverse range of emergency, surgical, women’s and children’s, community, mental health, allied health, and sub-acute services. Our growth continues with the opening of a state-of-the-art Emergency Department in 2024, and excitingly, the construction of a new hospital at our Albury site by 2028. This expansion will greatly elevate our ability to service the needs of our community, and we need a great team of people like you to accomplish this.

What awaits you at AWH?

We are committed to our Employee Value Proposition and will deliver on our key pillars of Growth, Balance, Contribution and Lifestyle. We provide comprehensive induction and training to set you up for success, offer exceptional Rewards and Benefits and continuously nurture your professional growth by providing opportunities for development.

Salary and Terms

Salary and terms will be in accordance with the relevant state EBA or Award.

Equal Opportunity

AWH prioritises Equal Employment Opportunity, Ethical Practice, and embraces Cultural Diversity and Social Inclusion. We welcome applications from Aboriginal and Torres Strait Islanders. Please note that appointments are contingent on satisfactory pre-employment checks including Criminal Record check and working with Children checks.

Important Notice

All healthcare workers must be fully vaccinated or hold an approved medical contraindication certificate. Successful candidates will need to provide documentation of their COVID-19 and flu vaccination status.