Spare Parts Interpreter / Parts Advisor

Motorama; Campbelltown; On-site; AUD 45,000 - 65,000; Full time

Job summary

Big Box Cars is seeking a Spare Parts Interpreter / Parts Advisor to join our on-site team in Minto, NSW. You will identify, source, and advise on automotive spare parts to support workshop operations and maintain vehicle downtime at a minimum.

You will work with workshop staff to ensure correct parts are supplied, leveraging catalogues and supplier relationships to source common and hard-to-find components. A customer-service mindset and attention to detail are essential.

Qualifications

• Experience in automotive spare parts environment required.
• Proficient with automotive parts catalogues, databases and part codes.
• Excellent attention to detail when identifying parts and interpreting drawings.
• Strong communication and customer service skills.
• Ability to manage multiple requests and prioritise workload.

Responsibilities

• Identify and source correct spare parts for various makes/models.
• Navigate catalogs and databases to locate part numbers and availability.
• Advise on part compatibility, pricing and lead times.
• Process parts orders accurately and efficiently.
• Liaise with suppliers to source hard-to-find components.
• Maintain accurate stock and ordering records.
• Provide alternative parts when items are unavailable.
• Resolve inquiries and quality issues related to parts orders.

Skills

Automotive parts knowledge

Parts catalogues

Customer service

Attention to detail

Communication skills

Driver's licence

Tools

Parts catalogues systems

Job description

Big Box Cars is seeking a skilled and knowledgeable Spare Parts Interpreter / Parts Advisor to join our dynamic team in Minto, NSW. This is a full-time position that plays a crucial role in our automotive operations, bridging the gap between mechanics, and our inventory systems.

As a Spare Parts Interpreter / Parts Advisor, you will be responsible for accurately identifying, sourcing, and advising on automotive spare parts and components.

Your expertise will be essential in ensuring that our workshop staff receive the correct parts the first time, minimising downtime and maximising efficiency.

This role is based on-site at our Minto location and offers the opportunity to work in a fast-paced automotive environment where your technical knowledge and customer service skills will directly impact business success.

Key responsibilities

• Interpret workshop requirements and accurately identify the correct spare parts needed for various vehicle makes and models
• Access and navigate automotive parts catalogues, databases and systems to locate part numbers, specifications and availability
• Provide expert advice to the workshop staff regarding part compatibility, quality, pricing and availability
• Process spare parts orders efficiently, ensuring accuracy in part selection and delivery timescales
• Liaise with suppliers and manufacturers to source hard-to-find or specialised components
• Maintain accurate records of parts inventory, stock levels and ordering information
• Advise on alternative parts or solutions when specific items are unavailable
• Resolve enquiries and complaints regarding parts orders or quality issues
• Stay current with automotive industry developments, new part releases and supplier information
• Contribute to the efficient operation of the parts department and support team members as required
• You’ll also use your experience and initiative to assist with general day-to-day operations, taking on additional tasks and providing support across the business wherever needed.

What we’re looking for

• Proven experience working in an automotive spare parts environment, ideally as a parts advisor, parts interpreter or similar role
• Strong technical knowledge of automotive components, vehicle systems and part identification across multiple vehicle makes and models
• Proficiency in using automotive parts catalogues, management systems and computer databases
• Excellent attention to detail with the ability to accurately interpret technical drawings, specifications and part codes
• Strong communication skills with the ability to explain technical information clearly
• Customer service orientation with the ability to build rapport and respond professionally to enquiries
• Organisational skills with the ability to manage multiple requests and prioritise workload effectively
• Problem-solving ability with a proactive approach to finding solutions for parts sourcing challenges
• Basic computer literacy and competency with relevant software systems
• A valid Australian driver's licence is preferred

What we offer

Big Box Cars is committed to providing a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration packages commensurate with experience, a collaborative work environment where your expertise is valued, and opportunities for professional development within the automotive industry.

About us

Big Box Cars is a leading automotive specialist based in Minto, NSW. With a strong reputation in the industry, we pride ourselves on our knowledgeable team and commitment to customer satisfaction.