Spare Parts Interpreter

Fork Force Australia Pty; Brisbane, Sydney, Melbourne, Adelaide; Remote; AUD 60,000 - 70,000; Full time

Job summary

Fork Force Australia Pty is seeking a Spare Parts Interpreter to drive parts sales and maintain strong customer relationships at our Brisbane operations.

You will handle internal and external enquiries by counter, email or phone; perform inventory control, stocktakes, packing, shipping and general warehousing duties; and support service quotes. With 3+ years of experience, forklift license is preferred; Baseplan and MS Office skills are beneficial.

Qualifications

• 3+ years of spare parts interpreting experience preferred.
• Microsoft Office proficiency and Baseplan software experience desired.
• Forklift license preferred but not essential.

Responsibilities

• Attend internal and external enquiries via counter, email or phone.
• Provide exceptional customer service and build relationships with customers.
• Manage inventory control including regular stocktakes for warehouse and vans.
• Pack and ship orders and perform general warehousing duties.
• Replenish Field Service Technicians’ van stock and assist with quotes for repairs.
• Develop positive relationships with customers and support service department.

Skills

Spare parts interpreting

Mechanical skills

Time management

Communication skills

Tools

Baseplan

Microsoft Office

Job description

• Address : Brisbane, Sydney, Melbourne and Adelaide
• Employment Type : Full Time
• Salary : Competitive remuneration experience based

The Spare Parts Interpreter’s primary role is to generate parts sales to internal and external customers whilst maintaining good customer relationships. Additionally, the role involves responding to customer enquiries and interpreting customer requirements to achieve a positive and successful outcome.

• Attending to internal & external enquiries, either through counter sales, email or via phone.
• Exceptional Customer Service
• Inventory Control, including scheduling and executing regular stocktake on both the main warehouse and the Field Service Technicians’ vans.
• Packing and shipping of orders
• General warehousing duties
• Replenishment of Field Service Technician’s van stock
• Provide quotes to the Service Department to assist with customer repair quotes
• Building an effective and positive relationship with all customers.

What you’ll need to succeed

• 3+ years of Previous Spare Parts Interpreting experience is highly regarded
• Forklift Industry experience an advantage
• Good mechanical skills
• Forklift License preferred, not essential
• Microsoft Office
• Baseplan software experience preferred
• Self-motivation and ability to work autonomously
• Ability to work to strict deadlines
• You will have excellent oral and written communication skills and a proficiency in time management
• Willingness to learn and adapt in a fast-paced environment

What you’ll get in return

You will have the opportunity to work with a growing nationally recognized employer in its industry which boasts good staff culture and support network.
The right candidate will have the opportunity to progress within this company.
Training is offered to the right candidate.

About us

When you join Fork Force Australia, you’re not just joining one of Australia’s leading forklift providers! You’re joining a rapidly growing business with the most innovative sales model in the industry.

Great… but what does that mean for YOU?

Well…this means we sell a lot of forklifts, which means that we can offer YOU outstanding job security and opportunities for career development.

Our success is a result of our team- we already have a fantastic team, but we want to continue to grow it, and that is where you come in!