Automotive Parts Interpreter — Trade & Mining Support

Napa Auto Parts; Brisbane; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Overtime with penalty rates

PPE provided

Uniforms provided

Income protection

Annual remuneration review

Onsite parking

Employee assistance program

Parental leave

Job summary

Cummins Inc. is seeking a Parts Interpreter to join our team in Brisbane. The role focuses on generating parts sales to internal and external customers while maintaining strong customer relationships and accurate stock control.

You will respond to customer enquiries, assist with quotes, and collaborate with service and office teams to ensure parts are available and correctly counted. Training and safety are emphasised across the role.

Qualifications

• 3+ years spare parts experience in automotive or similar industry.
• Proactive customer service and effective communication.
• Ability to learn new software and processes, attention to detail.

Responsibilities

• Attend to internal & external enquiries via counter, email, or phone.
• Provide exceptional customer service and build relationships with customers.
• Inventory control and stock takes at main warehouse and field vehicles.
• Packing and shipping orders; general warehousing duties.
• Replenish Field Service Technician stock and assist service dept with quotes.
• Maintain accurate quotes and assist with customer repairs.

Skills

Parts interpretation

Customer service

Mechanical knowledge

Time management

Attention to detail

Forklift operation

Driver’s license

Tools

Baseplan software

Job description

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Showing 1073 Automotive Parts Interpreter Trade Mining Support jobs in Brisbane

We are looking for a talented Parts Interpreter to join our team in Carole Park, QLD. In this role, you will assist customers, technicians, and other parts personnel in securing needed parts and supplies. You will be responsible for managing the parts and supplies that come in and out of a workshop or warehouse. On a typical day, the job is to make sure the right parts are in stock, stored properly and ready when technicians or customers need them.

In this role, you will make an impact in the following ways:

• Act as the first contact for customers, addressing their needs and issues promptly
• Parts interpretation and the provision of required parts
• Processing and receiving orders and quotes in a timely manner
• Advise on part suitability and talk customers through the best solution for the job
• Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
• Organise and manage daily freight delivery
• Work closely with office and service departments
• Accountability of all parts correctly counted in and out of the Lae branch
• Carry out quarterly & annual parts count

To be successful in this role you will need the following:

• Parts interpreter experience in an Automotive or similar industry
• Customer service and effective communication
• Engine knowledge is an advantage
• Ability to learn new software and processes
• High attention to detail with the ability to prioritise and troubleshot complex tasks
• Forklift ticket would be highly desirable
• Valid car drivers license is required

Compensation and Benefits

• Full Time, 38hrs per week
• Competitive hourly rate
• Overtime as required - Penalty rates paid for all work above 38 hours
• Safety equipment / PPE provided
• Uniforms provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees
• Paid Parental leave (Conditions apply)

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

Job Logistics
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID
Relocation Package Yes
100% On-Site No

The Parts Interpreter’s primary role is to generate parts sales to internal and external customers whilst maintaining good customer relationships. Additionally, the role involves responding to customer enquiries and assisting the customer to enable a positive and successful outcome to be achieved.

Key Tasks

• Attending to internal & external enquiries, and either by way of counter sales, email or via phone enquiries.
• Exceptional Customer Service
• Inventory Control, including scheduling and executing regular stock takes on both the main warehouse along with the Field Service Technicians vans.
• Packing and shipping of orders
• General warehousing duties
• Replenishment of Field Service Technicians van stock
• Provide quotes to the Service Department to assist with customer repair quotes
• Building an effective and positive relationship with all customers.

What you’ll need to succeed

• 3+ years Previous Spare Parts experience is highly regarded
• Forklift Industry experience an advantage
• Good mechanical skills
• Forklift License preferred not essential
• Baseplan software experience preferred
• Self-motivation and ability to work autonomously
• Ability to work to strict deadlines
• You will have excellent oral and written communication skills, and a proficiency with time management
• Willingness to learn and adapt in a fast paced environment

What you’ll get in return

You will have the opportunity to work with a growing nationally recognized employer in its industry which boasts good staff culture, and support network.

The right candidate will have the opportunity to progress within this company.

Training is offered to the right candidate.

About us

When you join Fork Force Australia, you’re not just joining one of Australia’s leading forklift providers! You’re joining a rapidly growing business with the most innovative sales model in the industry.

Great… but what does that mean for YOU?

Well…this means we sell a lot of forklifts, which means that we can offer YOU outstanding job security and opportunities for career development.

Our success is a result of our team- we already have a fantastic team, but we want to continue to grow it, and that is where you come in!

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.