Spa Training Manager

endota; Cleveland; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Discounts on treatments & products

National Education Program

Therapist Incentive Program

Job summary

endota Cleveland is seeking a Spa Training Manager to lead a team of therapists, delivering advanced skin treatments and training across the spa. You will analyse training needs, plan and run sessions, and ensure staff are knowledgeable about products and services for cross-selling.

The role requires a Diploma in Beauty Therapy and strong customer service, with local visa/work rights preferred. Join a nationally recognised wellness brand offering ongoing education, career progression and

Qualifications

• Diploma in Beauty Therapy required.
• Cert IV in Training & Assessment advantageous.
• Proven ability to motivate and lead teams.
• Strong customer service and presentation skills.

Responsibilities

• Lead by example performing advanced skin treatments and massage to deliver exceptional customer experience.
• Conduct needs analyses and develop monthly training plans with leadership.
• Prepare and deliver training to the spa team.
• Provide in-depth knowledge of Endota products and services for cross-selling.
• Collaborate with Spa Manager to set and track spa performance goals.
• Ensure training compliance and maintain accurate records.

Skills

Leadership

Retail KPI"s

Customer service

Communication

Time management

Education

Beauty Therapy Diploma

Cert IV Training & Assessment (adv)

Job description

Located in the heart of Cleveland, endota spa Cleveland is a peaceful retreat within one of the Redlands most popular suburbs by the bay. Conveniently located on Bloomfield St, easy parking is available on the street or in one of the community car parks

Boasting 7 hair stations and 7 beautiful treatment rooms and, we specialise in massage, facials, spa packages, a full list of beauty treatments and hair services. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

Your Role

endota Spa Training Managers are passionate about leading and developing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the Spa Training Manager at endota, you are responsible for:

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to be able to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Your Skills & Experience

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

Whilst it is our preference to recruit and employ from the local labour market, we will consider applicants who are already in Australia and hold a visa with work rights.

About endota Cleveland

Located in the heart of Cleveland, endota spa Cleveland is a peaceful retreat within one of the Redlands most popular suburbs by the bay. Conveniently located on Bloomfield St, easy parking is available on the street or in one of the community car parks

Boasting 7 hair stations and 7 beautiful treatment rooms and, we specialise in massage, facials, spa packages, a full list of beauty treatments and hair services. We offer the latest in advanced skin technology such as Light Therapy (LED), Clinical peels, Hydro-Microdermabrasion and Electro-Mesotherapy.

Your Role

endota Spa Training Managers are passionate about leading and developing their team of therapists and are champions of our endota values - Intent, Connect, Truth and Balance.
As the Spa Training Manager at endota, you are responsible for:

• Leading by example by performing advanced skin treatments, massage, body treatments while providing the best customer experience
• Undertaking training needs analyses for team members in partnership with the leadership team and developing a monthly training plan.
• Preparing and delivering training to the broader spa team.
• Providing in-depth knowledge of all endota products and services, allowing the spa team to be able to cross sell other treatments and care plans for clients.
• Collaborating with the Spa manager to set goals for spa performance and track therapist performance.
• Ensuring endota therapists are competent and engaged to deliver service excellence and meet retail requirements.
• Providing balanced feedback.
• Leading and managing training compliance within the spa, ensuring all training records are accurate and up to date.

Your Skills & Experience

• You must hold a Diploma in Beauty Therapy with previous industry experience (Cert IV in Training and Assessment advantageous).
• Ability to motivate and lead teams to best performance.
• Proven ability to reach and maintain your own retail and service KPI’s and inspire your team with your high level of customer service.
• Previous retail sales experience with a demonstrated ability to promote treatments and confidently prescribe products.
• You have strong communication skills and excellent personal presentation.
• You are highly organised and exhibit great time management skills.

Whilst it is our preference to recruit and employ from the local labour market, we will consider applicants who are already in Australia and hold a visa with work rights.

Your benefits

As an endota team member, we offer you:

• Discounts on endota treatments and endota products at wholesale prices.
• Our National Education Program provides ongoing upskilling to our therapists on-the-job, by providing training on treatments, products, safety & customer service
• A Therapist Incentive Program that rewards you for achieving your KPI’s.
• Recognition of your talent, dedication, and passion at our National Therapist Awards.
• $150 worth of spa treatments when you complete all required online training.
• Free membership to endota Retreat – your online wellness portal of exercise classes, meditation, healthy recipes, daily affirmations and more.
• Opportunities for career progression and relocation across spa in Aus/NZ. As well as our Support Centre and endota Wellness College.

About endota

We are a proud Australian owned global wellness brand with a portfolio of over 100 spas, a Wellness College, plus we develop COSMOS certified and results-based skincare products that we use in all of our treatments. Our company values are a fundamental part of who we are and underpin our work and culture.