Spa & Bathhouse Operations Manager

The Health Lodge; Byron Bay; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Byron Bathhouse Hotel is seeking an Accommodation and Bathhouse Manager to run day-to-day operations and ensure exceptional guest experiences across the bathhouse, spa, wellness and accommodation services.

You will lead the Bathhouse team, own bookings with Little Hotelier, manage occupancy, oversee water quality, hygiene and food safety, and be a hands-on, warm communicator able to coordinate with guests, therapists and contract chefs.

Qualifications

• Experience managing a spa, bathhouse, wellness facility or accommodation.
• Experience leading and rostering a team within a wage budget.
• Knowledge of massage and spa service standards, including intake and consent.
• Knowledge of NSW Food Safety Supervisor requirements or willingness to obtain.
• Confidence with bookings, property management and POS systems.
• Warm, discreet guest communication in health and wellness settings.

Responsibilities

• Run the Bathhouse daily: opening & closing, client flow, presentation & service standards.
• Lead, roster and develop the massage therapists and front of house team within a wage budget.
• Own Little Hotelier bookings and occupancy, growing direct bookings.
• Set and uphold massage service standards, intake and consent, and keep therapist credentials current.
• Oversee daily water testing, hygiene and chemical safety, and be the contact for council inspections.
• Act as Food Safety Supervisor for the onsite kitchens and coordinate with contract chefs.
• Be Health Concierge for retreat guests and partner clinic patients during overnight stays.
• Plan and run onsite events, and work front of house shifts when needed.
• Keep rooms ready, coordinate cleaners and pass accurate account information to Accounts Team.

Skills

Spa management

Team rostering

Massage standards

Booking systems

Guest communication

Organization & handovers

Weekends availability

Tools

Little Hotelier

Job description

The Byron Bathhouse Hotel is seeking an Accommodation and Bathhouse Manager to run day-to-day operations and ensure exceptional guest experiences across the bathhouse, spa, wellness and accommodation services.

You will lead the Bathhouse team, own bookings with Little Hotelier, manage occupancy, oversee water quality, hygiene and food safety, and be a hands-on, warm communicator able to coordinate with guests, therapists and contract chefs.