South Pacific Tour Production Specialist

EF Educational Tours; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

EF Educational Tours in Sydney seeks a Tour Production Specialist for the South Pacific region. You’ll oversee land tour components, manage supplier relationships, and keep tours accurate and ready for delivery across two EF products.

You’ll coordinate with Operations teams, update systems, and contribute to KPIs through diligent execution and ongoing maintenance of tours. This role offers ownership and travel opportunities in a fast-paced travel environment.

Qualifications

• Experience in tour operations, production, or similar travel/operations role.
• Strong supplier management and negotiation skills.
• Experience managing budgets and monitoring cost performance.
• Ability to manage complex, multi-supplier itineraries calmly and accurately under pressure.
• Strong communication skills and confidence leading pre-tour calls and managing supplier relationships.
• High attention to detail and a methodical approach to systems and data.

Responsibilities

• Source, onboard, and build lasting relationships with suppliers across the region.
• Collaborate with the wider team on tour routing and logistics.
• Manage vendor communication and track booking and service status.
• Manage the shared product inbox for confirmations, questions, issues, invoices and complaints.
• Confirm tour components with vendors and record confirmations in operations systems.
• Reconfirm reservations with suppliers and ensure all services are in place ahead of departure.
• Manage budgets across both products, monitoring spend and keeping cost variances in check.
• Lead pre-tour calls across all tours and products.
• Lead responses to disruptions by finding alternatives, coordinating with stakeholders, and keeping tours on track.
• Act as the first point of escalation for quality issues, complex itinerary questions, and on-tour emergencies.
• Contribute to ongoing tour design and product improvements.
• Travel to tour locations to meet suppliers and conduct safety checks.

Skills

Supplier management

Budget management

Communication

Stakeholder coordination

Attention to detail

Calm under pressure

Travel operations

Job description

EF Educational Tours in Sydney seeks a Tour Production Specialist for the South Pacific region. You’ll oversee land tour components, manage supplier relationships, and keep tours accurate and ready for delivery across two EF products.

You’ll coordinate with Operations teams, update systems, and contribute to KPIs through diligent execution and ongoing maintenance of tours. This role offers ownership and travel opportunities in a fast-paced travel environment.