Tour Production Specialist

EF Educational Tours; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

EF Educational Tours in Sydney seeks a Tour Production Specialist for the South Pacific region. You’ll oversee land tour components, manage supplier relationships, and keep tours accurate and ready for delivery across two EF products.

You’ll coordinate with Operations teams, update systems, and contribute to KPIs through diligent execution and ongoing maintenance of tours. This role offers ownership and travel opportunities in a fast-paced travel environment.

Qualifications

• Experience in tour operations, production, or similar travel/operations role.
• Strong supplier management and negotiation skills.
• Experience managing budgets and monitoring cost performance.
• Ability to manage complex, multi-supplier itineraries calmly and accurately under pressure.
• Strong communication skills and confidence leading pre-tour calls and managing supplier relationships.
• High attention to detail and a methodical approach to systems and data.

Responsibilities

• Source, onboard, and build lasting relationships with suppliers across the region.
• Collaborate with the wider team on tour routing and logistics.
• Manage vendor communication and track booking and service status.
• Manage the shared product inbox for confirmations, questions, issues, invoices and complaints.
• Confirm tour components with vendors and record confirmations in operations systems.
• Reconfirm reservations with suppliers and ensure all services are in place ahead of departure.
• Manage budgets across both products, monitoring spend and keeping cost variances in check.
• Lead pre-tour calls across all tours and products.
• Lead responses to disruptions by finding alternatives, coordinating with stakeholders, and keeping tours on track.
• Act as the first point of escalation for quality issues, complex itinerary questions, and on-tour emergencies.
• Contribute to ongoing tour design and product improvements.
• Travel to tour locations to meet suppliers and conduct safety checks.

Skills

Supplier management

Budget management

Communication

Stakeholder coordination

Attention to detail

Calm under pressure

Travel operations

Job description

At EF, we believe travel changes people. For over 55 years, we’ve been designing educational tours that help people see the world, understand it, and find their place in it. Our Sydney team sits at the heart of our South Pacific operations, managing complex, high-quality tours across Australia, New Zealand, and the wider Pacific.

The Role

We’re looking for a Tour Production Specialist for the South Pacific region across both of our tour products. You’ll support production across two distinct areas of EF’s travel business: EF World Journeys, focused on immersive travel experiences for adults, and EF Educational Tours, which delivers guided educational tours for students and educators.

In this role, you’ll be responsible for the operational accuracy, supplier management, and ongoing maintenance of all land tour components. You’ll oversee key tour line items in our operational systems from creation through completion, helping ensure our tours are accurate, seamless, and ready for delivery. You’ll work closely with Operations teams on tour details, make relevant system updates, and contribute to company goals and KPIs through high‑quality execution and continuous tour maintenance.

You’ll be in the go to team for all things production in the South Pacific. If you thrive in a complex, fast‑moving environment and take pride in delivering seamless travel experiences, this role is for you.

What You'll Be Doing

Source, onboard, and build lasting relationships with suppliers across the region

Collaborate with the wider team on tour routing and logistics

Manage vendor communication and track booking and service status

Manage the shared product inbox for confirmations, questions, issues, invoices, and complaints

Confirm tour components with vendors and record confirmations in operations systems

Reconfirm reservations with suppliers and ensure all services are in place ahead of departure

Manage budgets across both products, monitoring spend and keeping cost variances in check

Lead pre‑tour calls across all tours and products

Lead responses to disruptions by finding alternatives, coordinating with stakeholders, and keeping tours on track

Act as the first point of escalation for quality issues, complex itinerary questions, and on‑tour emergencies

Contribute to ongoing tour design and product improvements

Travel to tour locations to meet suppliers and conduct safety checks

What We’re Looking For

1-3 years of experience in tour operations, production, or a similar travel/operations role

Strong supplier management and negotiation skills

Experience managing budgets and monitoring cost performance

Ability to manage complex, multi-supplier itineraries calmly and accurately under pressure

Strong communication skills and confidence leading pre‑tour calls and managing supplier relationships

High attention to detail and a methodical approach to systems and data

Experience handling on‑tour emergencies and operational disruptions

Self‑directed, organised, and comfortable managing a broad workload across multiple products

Adaptable in a fast‑changing travel environment and aware of global events that may affect operations

Australian or international driver’s license preferred

Applicants must hold current working rights in Australia at the time of application

Why Join EF

Work with a globally recognised educational travel brand with over 55 years of history

Be part of a close‑knit Sydney team with direct impact on travel experiences across the South Pacific

Access EF’s global network, with offices in 115 countries

Take on a role with genuine ownership, variety, and the chance to make a real difference in how people experience the world

Enjoy travel opportunities, including eligibility to join one tour each year