Solar & EnergyTech Support Specialist

Insight Resourcing; Gold Coast City; Sur place; AUD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Excellent team culture

Career advancement opportunities

Great remuneration package

Résumé du poste

1KOMMA5° is a global EnergyTech company on the Gold Coast, seeking a technically minded Customer Support Officer to manage tickets from pre- to post-installation. You will resolve issues via phone, email, and the CRM, ensuring accurate data, timely updates, and close collaboration with field crews and accounts.

The role offers a stable, on-site position at our Coombabah office with a culture-focused team and clear career progression in a fast-growing energy business.

Qualifications

• Experience in customer service or help desk roles.
• Ability to troubleshoot technical issues over the phone.
• Strong written and verbal communication skills.
• Comfort handling high-volume calls and emails.
• Good organisational and prioritisation skills.
• Willingness to support all team members as required.
• Proactive attitude and strong work ethic.

Responsabilités

• Responding to customer enquiries pre and post installation via phone, email, and the CRM platform.
• Managing, updating and closing service tickets within the CRM platform.
• Verifying and reviewing customer, site, and service information for accuracy.
• Preparing and issuing service documentation including reports, lists and updates.
• Providing timely updates to customers regarding their ticket progress.
• Coordinating directly with field personnel, including providing support to on-site team members where required.
• Liaising with accounts for invoicing and payment follow-ups.
• Re-engaging with customers and installers to organise follow-up work.
• Updating internal CRM and relevant manufacturer portals with case notes and outcomes.
• Assisting in generating reports for service issues, warranty claims or installation disputes.
• Performing post-installation checks to confirm system functionality and ensure key components are recorded correctly.

Connaissances

Phone handling

Technical troubleshooting

Verbal communication

Written communication

Organisational skills

Prioritisation

Team support

Proactive attitude

Outils

CRM platform

Description du poste

1KOMMA5° is a global EnergyTech company on the Gold Coast, seeking a technically minded Customer Support Officer to manage tickets from pre- to post-installation. You will resolve issues via phone, email, and the CRM, ensuring accurate data, timely updates, and close collaboration with field crews and accounts.

The role offers a stable, on-site position at our Coombabah office with a culture-focused team and clear career progression in a fast-growing energy business.