Software Trainer

MYP Corporation; City of Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work from home

Birthday leave

Volunteer leave

Casual dress code

Professional development and growth

Team lunches

Professional Time

Job summary

MYP and its Professional Services team are hiring a Software Trainer to help customers learn and get the most value from our software. You'll deliver engaging online and in-person sessions, build relationships and support users through their learning journey.

This role values curiosity, strong communication, and the ability to translate complex concepts into practical guidance. No previous software training experience is required, and we provide training, mentoring and a clear path to growth.

Qualifications

• Strong communication and interpersonal skills.
• Confidence presenting to individuals and small groups.
• Willingness to learn new systems and concepts.
• Good organisation and time management skills.
• A positive, collaborative attitude.
• Curiosity and a genuine desire to help others succeed.

Responsibilities

• Delivering engaging online and face-to-face training sessions.
• Supporting customers as they learn and adopt the software.
• Developing knowledge of products, features and customer workflows.
• Providing feedback to improve training materials and resources.
• Working with the Professional Services team to ensure positive customer outcomes.
• Building trusted relationships with customers throughout their learning journey.

Skills

Strong communication

Interpersonal skills

Confident presenting

Willingness to learn

Organisational/time management

Positive collaborative attitude

Curiosity about learning

Job description

Help people learn, grow and succeed with technology

At MYP, we're passionate about helping community organisations work smarter so they can spend more time supporting the people who rely on them.

We're looking for a motivated and people-focused Software Trainer to join our growing Professional Services team. This role is ideal for someone who enjoys helping others learn, building relationships and delivering positive customer experiences.

You do not need previous software training experience to apply.

If you've worked in customer service, onboarding, support, training, coaching, education, administration or a similar role where you've helped people learn new skills, we'd love to hear from you.

We'll provide the support, training and mentoring you need to build a successful career in software training and professional services.

The Job

• This role would suit someone with experience in training, onboarding, coaching, mentoring, customer service or supporting people through change. Previous software training experience is not required. We are looking for potential, curiosity and a genuine desire to help others learn and succeed.

• This is a hybrid role with 5 work-from-home days and 5 days in our South Brisbane office per fortnight

Who is MYP?

We're committed to creating an environment where our vision and values drive everything we do. At the core of this is our determination to consistently provide the highest quality, cutting-edge solutions to our subscribers. We exist to deliver community-focused, innovative community software. Our unique platform provides a complete solution for the Community, Disability, NDIS, and Education sectors. You'll help these organisations deliver services to their participants, clients, and communities with ever-increasing scale, efficiency, effectiveness, and flexibility.

What you'll be doing

As a Software Trainer, you'll work closely with customers to help them confidently use our software and get the most value from their investment.

Your responsibilities will include:

• Delivering engaging online and face-to-face training sessions.

• Supporting customers as they learn and adopt our software.

• Developing knowledge of our products, features and customer workflows.

• Providing feedback to improve training materials and customer resources.

• Working with the broader Professional Services team to ensure positive customer outcomes.

• Building trusted relationships with customers throughout their learning journey.

About you

You might currently be:

• Delivering internal training in your organisation.

• Working in customer service, customer success, software support or administration.

• Teaching, coaching or mentoring others.

• Supporting people through change or new processes.

• Looking for your next career step into software training and professional services.

You’ll also bring:

• Strong communication and interpersonal skills.

• Confidence presenting to individuals and small groups.

• A willingness to learn new systems and concepts.

• Good organisation and time management skills.

• A positive, collaborative attitude.

• Curiosity and a genuine desire to help others succeed.

Most importantly, we're looking for someone with the right attitude, strong people skills and a passion for learning.

The Benefits

Some of the perks of working with us include:

• Work with software and organisations that make a difference (sense of purpose)

• Hybrid work from home arrangements (face to face collaboration is important to us)

• Birthday leave (who wants to work on their birthday?)

• Volunteer leave (give back to the community we support)

• Casual dress code (it's important to be comfortable)

• Opportunities for professional development and growth (because we want you to be the best you can be)

• Team lunches (burgers anyone?)

• Professional Time (Friday afternoon to work on yourself)

A few things to know

This is a growth and development role.

We're looking for someone with strong transferable skills and the potential to become an exceptional trainer. Previous experience in software training, learning design or consulting is not required.

If you're someone who enjoys helping people, communicating with confidence and learning new things, we'd love to hear from you.

Excellence | Transparency | Accountability | Value | Teamwork | Life-Balance