Product Trainer - Higher Education

TechnologyOne; North Shore; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary package

Employee share plan

Award-winning culture

Flexible hours

Free gym membership

Volunteer leave (2.5 days)

Complimentary breakfast and coffee on‑

Career growth opportunities

Job summary

TechnologyOne is seeking a Product Trainer to create exceptional learning experiences and enable customers and internal teams to adopt our SaaS solutions. You will design, deliver and continuously improve practical training that translates Higher Education processes into confident university usage.

You will collaborate with Product and Customer success teams, build role-based outcomes, and leverage modern learning technologies to maximise product adoption and measurable business impact across

Qualifications

• Formal qualification in Training and Assessment or Learning Design.
• Experience designing and delivering training for Higher Education or SaaS products.

Responsibilities

• Designing and delivering engaging learning experiences across TechnologyOne products.
• Partner with Product teams to develop training aligned to new and existing functionality.
• Translating Higher Education business processes and customer needs into practical, learner-centred training experiences.
• Developing learning content reflecting real university operations and enabling learners to apply knowledge in authentic workplace situations.
• Configure and maintain training environments using realistic data and scenarios.
• Reviewing learner feedback, training outcomes and adoption insights to continuously improve learning effectiveness.
• Supporting product releases and business initiatives through the development of learning assets, resources and enablement materials.
• Contributing to the evolution of our digital-first learning strategy, leveraging modern learning technologies, tools and methodologies to enhance learner engagement and outcomes.
• Demonstrated experience working within the Higher Education sector, with an understanding of university business processes and operations.

Skills

Learning design

Facilitation

Stakeholder management

Communication

HE/University knowledge

ERP/Enterprise software

Training delivery

SaaS product training

Hands-on with systems

Education

Training and Assessment qualification

Learning Design qualification

Tools

LMS

Job description

We are seeking a Product Trainer who is passionate about creating exceptional learning experiences and helping customers realise the full value of TechnologyOne's solutions.

As a Product Trainer, you'll play a pivotal role in enabling customers and internal teams to confidently adopt and use our products. You'll combine your expertise in learning, technology and the Higher Education business processes to design and deliver engaging training programs that build capability, drive product adoption and support customer success.

This is an opportunity to combine your passion for learning and development, strong Higher Education Industry knowledge, and customer-focused mindset to help organisations maximise the value of TechnologyOne's solutions. Drawing on authentic Higher Education scenarios, you'll create practical learning experiences that empower learners to apply their knowledge with confidence in the workplace.

What you'll be doing …

• Designing and delivering engaging learning experiences across TechnologyOne products.
• Partner with Product teams to develop training aligned to new and existing functionality.
• Translating Higher Education business processes and customer needs into practical, learner-centred training experiences.
• Developing learning content that reflects real university operations and enables learners to apply knowledge in authentic workplace situations.
• Configure and maintain training environments using realistic data and scenarios.
• Reviewing learner feedback, training outcomes and adoption insights to continuously improve learning effectiveness.
• Supporting product releases and business initiatives through the development of learning assets, resources and enablement materials.
• Contributing to the evolution of our digital-first learning strategy, leveraging modern learning technologies, tools and methodologies to enhance learner engagement and outcomes.
• Demonstrated experience working within the Higher Education sector, with a strong understanding of university business processes and operations.
• Experience working with ERP solutions or enterprise software platforms, ideally including TechnologyOne systems.
• A passion for creating engaging, high-quality learning experiences that deliver measurable business outcomes.
• Ability to design structured learning outcomes and assessments for diverse learner groups
• Strong facilitation and communication skills, with the ability to explain complex concepts to a range of audiences.
• Excellent stakeholder management skills, with the ability to collaborate across multiple teams and influence positive outcomes.
• A proactive mindset focused on improving training effectiveness, user adoption, and learning outcomes.
• Willingness to work hands‑on with systems to build deep product expertise and real‑world context.
• Confidence working hands‑on with technology to develop product expertise and create authentic learning experiences.
• Formal qualification in Training and Assessment or Learning Design
• Experience working within a university, tertiary education provider, or Higher Education software environment.
• Knowledge of learning design principles, instructional methodologies, and blended learning approaches
• Exposure to SaaS product training or customer enablement environments
• Competitive salary package
• Industry‑leading employee share plan
• Award‑winning culture: 8‑time Australian Business Awards "Employer of Choice"
• Fun team events and a strong focus on diversity
• Flexible hours to support work‑life balance
• Free gym membership locally, or 24/7 access to our state‑of‑the‑art HQ gym
• Extra 2.5 days annual leave for volunteering at a charity of your choice
• Complimentary breakfast and coffee on‑site
• Clear career framework with defined growth opportunities

Why Join TechnologyOne?

TechnologyOne (ASX: TNE) is one of Australia's top 100 ASX‑listed companies and the country's largest enterprise software provider, with offices across six countries. For 38 years, we've delivered a global SaaS ERP solution trusted by over 1,200 organisations across government, education and industry.

We're an Equal Opportunity Employer committed to diversity and inclusion, offering career progression, competitive salaries and a supportive environment that encourages creativity, innovation and entrepreneurial spirit. Our people also enjoy a range of benefits, including opportunities to get involved in charity and community activities.