Social Media Coordinator

Médecins Sans Frontières Australia & Médecins Sans Frontières New Zealand; Sydney; Hybrid; AUD 75,000 - 100,000; Full time

Benefits offered by this job

Flexible & hybrid working

Salary packaging & allowances

Annual salary review

Employee Assistance Program

Diversity & inclusion culture

Novated lease & retail discounts

Monthly Friday afternoons off

LinkedIn Learning Licence

Personal training budget

Job summary

Médecins Sans Frontières Australia & New Zealand is seeking a Digital Marketing specialist to design and implement our organic social media strategy, creating engaging content and moderating conversations across major platforms.

You will maintain MSF's voice, respond to supporters, manage a social calendar, and support paid campaigns while ensuring privacy, editorial standards, and ethical practices. This role sits in a collaborative Digital team focused on impact and recruitment efforts.

Qualifications

• Qualifications in Communications or Digital Marketing with relevant experience.
• Experience creating content across major platforms (Facebook, LinkedIn, YouTube, Instagram).
• Experience managing social media campaigns with audience targeting.
• Ability to analyse metrics and provide insights-based reports.
• Proficient with social media scheduling/listening tools (Sprout, Meltwater, Vista).
• Strong copywriting and editing skills with accuracy and attention to detail.
• Outstanding communication and interpersonal skills.

Responsibilities

• Design and implement the organic social media strategy for MSF Australia and NZ.
• Create, moderate and disseminate engaging content across platforms.
• Maintain MSF's voice and respond to supporter questions while ensuring compliance with guidelines and privacy rules.
• Manage a social calendar and assist with paid awareness campaigns and multi-channel marketing inputs.
• Track metrics, prepare reports, and support recruitment campaigns for internationally mobile staff.

Skills

Social media strategy

Content creation

Platform expertise (Facebook/LinkedIn/

Campaign management

Analytics & reporting

Copywriting & editing

Communication & interpersonal skills

Education

Communications / Digital Marketing degree

Tools

Sprout

Meltwater

Vista

Job description

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international, independent medical humanitarian organisation that delivers emergency aid to people affected by conflict, epidemics, disasters or exclusion from healthcare. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality.

Benefits of working with MSF Australia

• Flexible & hybrid working arrangements
• Salary packaging plus insurance benefits & allowances
• Annual salary review
• Annual performance review
• Annual personal training budget & LinkedIn learning Licence
• Employee Assistance Program
• Strong culture of diversity and inclusion
• Additional leave & purchased leave optionsi>
• Novated lease & retail discount benefits
• Monthly Friday afternoons off!

Responsibilities

Reporting to the Digital Marketing Manager (Comms & Brand) this fast-paced role will support the design and implementation of the organic social media strategy for MSF Australia and New Zealand, focusing on creating, moderating, and disseminating engaging content on social media.

With accountability for maintaining MSF’s voice across social media and as the first point of contact for online moderation, you will provide responses to supporter questions and comments to ensure compliance with guidelines, privacy / usage regulations, editorial standards and ethical best practices. You will be responsible for maintaining an engaging social media calendar covering priorities across the organisation, as well as assisting with content creation for paid awareness campaigns, providing input into the social media strategy and multi-channel digital marketing ecosystem. Key metrics for the role include budget management, reporting, compliance and hitting engagement metrics.

As a part of the highly accountable and progressive Digital team, your work will contribute to elevating MSF’s online presence, increasing engagement through raising awareness, driving impactful fundraising, and supporting recruitment campaigns for our internationally mobile staff.

Requirements

• Qualifications in Communications, Digital Marketing, Social Media, or relevant professional experience in creative content production (experience working on fundraising campaigns or non-profit work will be highly regarded).
• Experience developing, implementing and managing social media content across Facebook, LinkedIn, YouTube, and Instagram.
• Demonstrated experience managing and optimizing social media campaigns, including audience research and targeting.
• Ability to analyse and interpret social media metrics to optimise performance and provide insights-based reports.
• Experience using social media scheduling and listening tools (Sprout, Meltwater and Vista).
• Strong copywriting and editing skills, with accuracy and attention to detail.
• Outstanding communication and interpersonal skills.

In MSF Australia, the following four values form the foundations of our culture: Courage, Integrity, Inclusion and Pragmatism. They guide us in our work every day, driving our behaviour as we approach delivery of our social purpose and vision.

MSF Australia is committed to developing diversity, equity and inclusion in our workplace and fostering a culture of belonging for all our staff. We believe that a diverse workforce helps us better achieve our social mission of providing aid without agenda. We strongly encourage First Nations peoples, people from LGBTQIA+ communities, people from diverse cultures and language groups, and people who live with a disability to apply. We invite all requests for a reasonable adjustment to the recruitment process if this will support your application.

MSF Australia has a Child Protection Policy and COVID-19 vaccination policy in place, all employees are required to comply with these policies.

In support of the Child Protection Policy, a criminal background check will be required as part of the recruitment process for selected candidates. A criminal record will not automatically preclude anyone from the position they have been selected for.