Smart Metering Tech Support Engineer – Melbourne

SAGEMCOM

Melbourne

Hybrid

AUD 90,000 - 120,000

Full time

3 days ago

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Job summary

Sagemcom invites a Technical Support Engineer to join our Melbourne team, acting as the primary technical interface for Australian customers. You will support production and test environments, diagnose incidents, and coordinate with offshore R&D teams to ensure high-quality system performance across NB-IoT networks and cloud-based SICONIA.

You will collaborate with customer technical teams and field engineers, contributing to smooth operations, SLA adherence, and ongoing deployment of

Qualifications

Troubleshooting distributed systems using logs and traces.
Hands-on experience with Linux environments (RHEL/CentOS).
Strong knowledge of TCP/IP, TLS and PKI security.
Ability to work with international R&D teams.
Excellent communication and customer-facing skills.
Autonomy, attention to detail and structured problem solving.

Responsibilities

Act as primary technical interface for Australian customers in production and test environments.
Coordinate incident resolution with offshore R&D teams and ensure SLAs are met.
Provide Level-2 support for end-to-end solution (information system + meters).
Run integration tests between Sagemcom systems and customer IT systems (BUILD).
Document test results and share clear follow-ups with internal and customer teams.
Collaborate with customer technical teams and field engineers to ensure smooth operations.