Senior Project & Services Support Engineer
Landis+Gyr
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Benefits offered by this job
Job summary
Landis+Gyr in Sydney seeks an experienced Senior Project & Services Support Engineer to provide advanced engineering leadership across customer delivery teams for smart metering solutions in the ANZ and Southeast Asia region.
You will engage with customers, product development, operations, and engineering to ensure reliable, scalable performance while driving continuous improvement across service outcomes. A tertiary engineering degree and strong networking/device knowledge are required.
Qualifications
- Minimum 5 years' experience in engineering, communications, metering, IoT or related technical environments.
- Certifications such as ITIL Foundation, PRINCE2, Kepner-Tregoe, or similar incident/problem management certifications (desirable).
- Project coordination or project management experience (preferred).
- Demonstrated experience delivering projects involving both hardware and software-based solutions.
- Strong experience in device deployment, commissioning, troubleshooting and root cause analysis.
Responsibilities
- Lead complex troubleshooting across devices, networks, integrations and IP-based transport.
- Act as SME for connectivity performance, interoperability and reliability across cellular, RF Mesh, Wi-SUN and hybrid networks.
- Support device deployment, testing, commissioning and validation activities.
- Verify end-to-end connectivity between field devices, HES and operational platforms.
- Lead RCA investigations for communications and network issues.
- Drive preventative and corrective actions to improve network performance and reliability.
- Coordinate and support major incident management activities when required.
- Ensure customer issues are resolved and communicated professionally throughout the lifecycle.
- Support successful delivery of customer projects and contractual commitments.
- Assist with technical scoping, planning, and change requests.
- Develop and maintain technical documentation (runbooks, SOPs, plans).
- Monitor project progress and ensure timely completion of activities.
- Develop ITS test plans for firmware, software and product releases.
- Assist with rollout strategies and post-release support.
- Contribute to evolution of Grid Edge and smart network capabilities.
- Act as a senior technical interface between customers and internal engineering teams.
- Present technical findings and RCA outcomes during customer reviews.
- Provide technical consulting support to Account Managers, Project Managers and Sales teams.
- Build trusted customer relationships through responsive service delivery.
Skills
Education
Job description
Trusted by more than 3,500 utilities worldwide, Landis+Gyr is a global energy technology company connecting data, devices, and decisions to power resilient, intelligent energy for utilities and critical infrastructure. In an industry where reliability and trust is essential, we bring a legacy built on relentless innovation, sustainability and flawless execution.
From edge to enterprise, our technology empowers utilities to anticipate change, improve safety and reliability, enhance customer experience, and accelerate decarbonization. We’re turning traditional infrastructure into intelligent systems that meet the demands of an electrified, increasingly dynamic world.
With operations in over 20 countries, sustaining a 130 year legacy, and nearly 3,500 employees worldwide, we have a deep commitment to sustainability, ease of use, flexibility, and long-term partnerships. Landis+Gyr delivers solutions that are purpose-built, field-proven, and future-ready to help utilities serve their communities with confidence.
Do you enjoy solving complex technical challenges, engaging with customers, and collaborating across multiple teams to deliver outstanding outcomes?
We are seeking an experienced Senior Project & Services Support Engineer to join our Mascot team on a full-time basis, provide advanced engineering expertise and technical leadership across our customer and internal delivery teams.
This role combines project delivery, device engineering, technical support, service operations, and customer engagement to ensure the successful deployment and ongoing performance of smart metering and communications solutions across the ANZ and Southeast Asia region.
Working closely with customers, product development, operations, and engineering teams, you will play a pivotal role in delivering reliable, scalable, and high-performing metering and communications infrastructure while driving continuous improvement across service and project outcomes.
- Lead complex troubleshooting activities across devices, communications networks, integrations, and IP-based transport environments.
- Act as a SME for connectivity performance, interoperability, and reliability across cellular, RF Mesh, Wi-SUN, and hybrid network environments.
- Support device deployment, configuration, testing, commissioning, and validation activities.
- Verify end-to-end connectivity and data transport between field devices, Head End Systems (HES) and operational platforms.
- Lead Root Cause Analysis (RCA) investigations for communications and network-related issues.
- Drive preventative and corrective actions to improve network performance, resilience, and reliability.
- Coordinate and support major incident management activities when required.
- Ensure customer issues are resolved effectively and communicated professionally throughout the lifecycle.
- Support the successful delivery of customer projects and contractual commitments.
- Assist with technical scoping, planning, and implementation of customer change requests.
- Develop and maintain technical documentation including runbooks, SOPs, implementation plans, and troubleshooting guides.
- Monitor project progress and ensure timely completion of assigned activities.
- Support deployment and integration of communications infrastructure and applications.
- Monitor, analyse, and report on technical service levels and operational performance.
- Identify trends, risks, and opportunities for service improvement.
- Collaborate closely with Product, R&D, QA, and Operations teams to resolve issues and improve service delivery outcomes.
- Develop and execute ITS test plans for firmware, software, and product releases.
- Support release planning, technical validation, monitoring, and deployment activities.
- Assist with rollout strategies, fallback planning, and post-release support.
- Contribute to the evolution of Grid Edge and smart network capabilities through validation of new communications architectures and interoperability models.
- Act as a senior technical interface between customers and internal engineering teams.
- Present technical findings, RCA outcomes, and improvement initiatives during customer reviews.
- Provide technical consulting support to Account Managers, Project Managers, and Sales teams.
- Build trusted customer relationships through responsive and professional service delivery.
- Support the development of technical standards, best practices, and engineering knowledge across the organisation.
- Minimum 5 years' experience in engineering, communications, metering, IoT, device operations, or related technical environments.
- Tertiary qualification in Engineering, Information Technology, Communications, Computer Systems, Electrical Engineering, or a related discipline.
- Certifications such as ITIL Foundation, PRINCE2, Kepner-Tregoe, or similar incident/problem management certifications (desirable).
- Project coordination or project management experience (preferred).
- Demonstrated experience delivering projects involving both hardware and software-based solutions.
- Strong experience in device deployment, commissioning, troubleshooting, and root cause analysis.
- Knowledge of Cellular communications (LTE, NB-IoT), RF Mesh / Wi-SUN networks, IPv4 and IPv6 networking, network routing, tunnelling, and communications architectures.
- Experience supporting incident management, service operations, and release activities.
- Exposure to AMI, smart metering, utilities, or Grid Edge technologies will be highly regarded.
- Strong stakeholder engagement, customer-facing, and communication skills.
- Proven ability to work across multidisciplinary teams and manage competing priorities.
If you meet all of the above, we’ll love to hear from you!
What differs us from the rest:
Employee Wellbeing: Enjoy paid birthday leave and paid menopause leave, plus access to wellness programs, counselling, and a supportive work culture.
Life-Stage Support: Paid 20 weeks parental leave for primary carers, plus paid life-stage leave for significant life events.
Competitive Salary: We recognise and value your contributions.
Growth & Development: Clear career pathway with mentoring and development opportunities. Be part of a forward-thinking team committed to excellence and innovation. We invest in our people with extensive learning opportunities.
Diversity & Inclusion: We pride ourselves on our diversity and actively celebrate inclusion initiatives.
Flexible Work Arrangements: Up to one day work from home and flexibility to support work-life balance.
Purpose-Driven Work: Global leader in smart energy solutions for a greener, more sustainable future.
Applications will be reviewed as they are received, and interviews may commence prior to the close date.
Have a question? Please reach out to us via email: ************@landisgyr.com
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