Small Business eCommerce Account Manager - Hybrid Growth

Australia Post; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible & hybrid working

Growth & development programs

Team discounts

Health and wellbeing resources

Career progression opportunities

Job summary

Australia Post is seeking an Account Manager, Small Business, to manage a portfolio of online-focused customers and grow recurring revenue. You’ll work mainly by phone with some in-person and video meetings, reporting to the Small Business Sales Manager and collaborating with product, pricing, solutions, and enterprise sales teams.

Key responsibilities include renewing contracts, expanding services within existing contracts, closing new opportunities, and developing joint business reviews.

Qualifications

• Proven record of meeting or exceeding sales targets in B2B sales.
• Experience negotiating deals across a complex range of products and services.
• Experience building trusted relationships with senior decision makers by phone and other remote channels.
• Understanding of eCommerce. A business degree or formal sales training is desirable.

Responsibilities

• Renew contracts, run annual price reviews and check surcharge compliance to keep customers and revenue.
• Grow accounts by adding new products and services to existing contracts.
• Find, qualify and close new business opportunities. Follow up warm leads quickly.
• Build account plans and run joint business reviews with customers. Record all activity in Salesforce.

Skills

Sales target achievement

Negotiation skills

Account management

Relationship building

eCommerce knowledge

B2B sales

Education

Business degree

Sales training

Tools

Salesforce

Job description

Australia Post is seeking an Account Manager, Small Business, to manage a portfolio of online-focused customers and grow recurring revenue. You’ll work mainly by phone with some in-person and video meetings, reporting to the Small Business Sales Manager and collaborating with product, pricing, solutions, and enterprise sales teams.

Key responsibilities include renewing contracts, expanding services within existing contracts, closing new opportunities, and developing joint business reviews.