Business Account Manager

Australia Post; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible & hybrid working

Growth & development programs

Team discounts

Health and wellbeing resources

Career progression opportunities

Job summary

Australia Post is seeking an Account Manager, Small Business, to manage a portfolio of online-focused customers and grow recurring revenue. You’ll work mainly by phone with some in-person and video meetings, reporting to the Small Business Sales Manager and collaborating with product, pricing, solutions, and enterprise sales teams.

Key responsibilities include renewing contracts, expanding services within existing contracts, closing new opportunities, and developing joint business reviews.

Qualifications

• Proven record of meeting or exceeding sales targets in B2B sales.
• Experience negotiating deals across a complex range of products and services.
• Experience building trusted relationships with senior decision makers by phone and other remote channels.
• Understanding of eCommerce. A business degree or formal sales training is desirable.

Responsibilities

• Renew contracts, run annual price reviews and check surcharge compliance to keep customers and revenue.
• Grow accounts by adding new products and services to existing contracts.
• Find, qualify and close new business opportunities. Follow up warm leads quickly.
• Build account plans and run joint business reviews with customers. Record all activity in Salesforce.

Skills

Sales target achievement

Negotiation skills

Account management

Relationship building

eCommerce knowledge

B2B sales

Education

Business degree

Sales training

Tools

Salesforce

Job description

Australia Post's sales team is helping Australian businesses grow online

More Australians are shopping online, and small businesses are working hard to keep up. Our Small Business sales team helps thousands of them grow. We help them reach more customers, offer better delivery options and build their eCommerce operations. Australia Post and StarTrack give our customers a delivery network that reaches every Australian. Our team gives them advice and insight they can act on. Join us and help Australian businesses grow.

About the opportunity

As an Account Manager, Small Business, you'll manage a portfolio of small business customers. Many of them are eCommerce businesses. Success means protecting existing revenue, growing your accounts and winning new business. You'll work mostly by phone, with some in-person and video meetings. You'll report to the Small Business Sales Manager. You'll also work closely with product, pricing, solutions and enterprise sales teams.

You'll also

• Renew contracts, run annual price reviews and check surcharge compliance to keep customers and revenue.
• Grow your accounts by adding new products and services to existing contracts.
• Find, qualify and close new business opportunities. Follow up warm leads quickly.
• Build account plans and run joint business reviews with customers. Record all activity in Salesforce.

About you

You enjoy closing deals and building lasting customer relationships. You're curious about how businesses work. You ask good questions and listen to the answers. You stay across eCommerce trends and share what you learn with customers. You work well with others and adapt quickly to change. You care about doing the right thing for customers and your team.

You'll also

• Have a proven record of meeting or exceeding sales targets in business-to-business sales.
• Have experience negotiating deals across a complex range of products and services.
• Have experience building trusted relationships with senior decision makers by phone and other remote channels.
• Understand eCommerce. A business degree or formal sales training is desirable.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian - and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds - including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***