Site Service Engineer - Mechanical

Nepean; Mackay Regional; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

5/2 roster

Overtime opportunities

Home every night

Competitive remuneration

Job summary

NEPEAN Longwall in Mackay (Paget workshop) seeks a Senior Service Engineer - Longwall to provide expert technical support across longwall equipment. You will work closely with customers, engineers and workshop teams to deliver practical, safety‑focused solutions that improve reliability and performance.

You are a true longwall specialist with extensive hands-on experience, whether from underground crews, OEM projects, or major overhauls.

Qualifications

• Mechanical trade qualification with direct longwall experience.
• Minimum 5 years' direct experience on longwall equipment.
• Extensive practical knowledge of underground longwall mining operations.
• Strong understanding of AFCs, Beam Stage Loaders, Crushers, Shields, Shearers, Hydraulic systems, Gearboxes.

Responsibilities

• Conduct inspections, assessments and failure investigations of longwall equipment.
• Lead overhaul, repair and rebuild activities.
• Provide specialist technical advice and troubleshooting support.
• Analyse equipment performance and identify improvement opportunities.
• Support engineering teams with product development and reliability initiatives.
• Prepare technical reports and recommendations.
• Mentor and support workshop personnel through the sharing of technical expertise.
• Assist customers with maintenance strategies and equipment performance solutions.
• Ensure all work is carried out safely and to the highest quality standards.

Skills

Longwall expertise

Fault finding

Technical troubleshooting

Underground mining

Education

Mechanical trade qualification

Tools

Hydraulic systems

Gearboxes & drive systems

AFCs

Beam stage loaders

Shields

Job description

• Permanent role based in Paget, Mackay QLD
• Be Home Every Night!

• Permanent role based in Paget, Mackay QLD
• Senior Specialist Rates | Significant Overtime Available
• Be Home Every Night!

Bring Your Longwall Expertise to a Role That Values It!

About us

NEPEAN Longwall®, a division of the NEPEAN™ Group, partners with customers to design, engineer, manufacture, integrate and support longwall mining equipment and systems. Operating across Queensland and New South Wales, we provide comprehensive lifecycle support, from equipment supply and refurbishment through to maintenance and technical services. Backed by more than 40 years of engineering excellence, the NEPEAN Group employs over 2,000 people across six continents and delivers innovative, high-value solutions to leading mining, construction and transport companies worldwide.

The Role

We are seeking a highly experienced Senior Service Engineer - Longwall to join our Mackay-based team. This is not your standard Mechanical Fitter position.

As aService Engineer with NEPEAN Longwall, you will act as the technical expert within the business, providing specialist knowledge and support across a range of longwall equipment and components. You will work closely with customers, engineering teams and workshop personnel to deliver practical solutions that improve equipment performance, reliability and safety.

We're looking for a true Longwall specialist with extensive, hands‑on experience working directly with longwall equipment and systems. Whether you've spent your career on a longwall crew underground, supporting longwall operations for an OEM, or leading major overhaul and rebuild projects, your expertise will be highly valued in this senior technical role.

Based in our Paget workshop, you'll use your practical longwall knowledge to support equipment rebuilds, technical investigations, reliability improvements and customer outcomes across Australia's underground coal mining industry.

Key Responsibilities

• Conduct inspections, assessments and failure investigations of longwall equipment.
• Lead overhaul, repair and rebuild activities.
• Provide specialist technical advice and troubleshooting support.
• Analyse equipment performance and identify improvement opportunities.
• Support engineering teams with product development and reliability initiatives.
• Prepare technical reports and recommendations.
• Mentor and support workshop personnel through the sharing of technical expertise.
• Assist customers with maintenance strategies and equipment performance solutions.
• Ensure all work is carried out safely and to the highest quality standards.

About You (Essential)

• Mechanical Trade Qualification (Mechanical Fitter, Diesel Fitter or equivalent).
• Minimum 5 years' direct experience working on longwall equipment.
• Extensive practical knowledge of underground longwall mining operations.
• Strong understanding of:
  • AFCs (Armoured Face Conveyors)
  • Beam Stage Loaders (BSL)
  • Crushers
  • Powered Roof Supports (Shields)
  • Shearers
  • Hydraulic systems
  • Gearboxes and drive systems
• Proven fault-finding and troubleshooting capability.
• Strong communication and technical reporting skills.

Highly Regarded

• Underground coal mining experience.
• OEM longwall equipment experience.
• Longwall relocations and commissioning experience.
• Reliability engineering and root cause analysis experience.
• Previous supervisory or technical leadership experience.
• Standard 11 and Coal Board Medical.

What's on Offer?

• 5/2 roster
• Competitive remuneration package
• Significant overtime opportunities
• Senior specialist rates reflective of your experience
• Workshop-based role with minimal travel
• Home every night
• Long-term career opportunities within a growing business

We want someone who has 'lived' Longwall!This is a specialist position for a specialist person and isdesigned for someone who truly understands longwall equipment because they've worked with it day in and day out.

You may currently be:

• A Senior Mechanical Fitter on a longwall crew
• A Longwall Maintenance Supervisor
• A Longwall Coordinator
• An OEM Service Specialist
• A Longwall Rebuild Specialist

Applicants without significant direct longwall experience will not be considered or contacted.

NEPEAN believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life, including various socio-economic, cultural, LGBTIQ, Aboriginal and Torres Strait Islander backgrounds.