Site Service Engineer

Nepean; Mackay Regional; Hybrid; AUD 110,000 - 170,000; Full time

Job summary

Nepean is seeking a Senior Service Engineer – Longwall for our Mackay workshop. This is a hybrid, workshop-based role with minimal travel, focusing on longwall equipment and systems in Australia’s underground coal sector.

The successful candidate will bring at least 5 years of direct longwall experience, mechanical trade qualifications, and a strong ability to troubleshoot complex equipment while mentoring workshop staff.

Qualifications

• Mechanical Trade Qualification required.
• Minimum 5 years direct experience on longwall equipment.
• Extensive knowledge of underground longwall mining operations.
• Strong understanding of AFCs, BSLs, crushers, shields, shearers, hydraulics, gearboxes.

Responsibilities

• Conduct inspections, assessments and failure investigations of longwall equipment.
• Lead overhaul, repair and rebuild activities.
• Provide specialist technical advice and troubleshooting support.
• Analyse equipment performance and identify improvement opportunities.
• Support engineering teams with product development and reliability initiatives.
• Prepare technical reports and recommendations.
• Mentor and support workshop personnel through sharing of technical expertise.
• Assist customers with maintenance strategies and equipment performance solutions.
• Ensure all work is carried out safely and to the highest quality standards.

Skills

Longwall specialist

Troubleshooting

Technical reporting

Maintenance leadership

Education

Mechanical Trade Qualification

Tools

AFCs

Beam Stage Loaders

Crushers

Powered Roof Supports

Shearers

Hydraulic systems

Gearboxes & drive systems

Job description

Senior Service Engineer – Longwall (Permanent)

Location: Paget, Mackay QLD
Contract type: Permanent
Work model: Hybrid (workshop based with minimal travel)

We are seeking a highly experienced Senior Service Engineer – Longwall to join our Mackay-based team. This is not your standard Mechanical Fitter position.

We're looking for a true Longwall specialist with extensive, hands‑on experience working directly with longwall equipment and systems. Whether you've spent your career on a longwall crew underground, supporting longwall operations for an OEM, or leading major overhaul and rebuild projects, your expertise will be highly valued in this senior technical role.

Based in our Paget workshop, you'll use your practical longwall knowledge to support equipment rebuilds, technical investigations, reliability improvements and customer outcomes across Australia's underground coal mining industry.

What's on Offer?

• 5/2 roster
• Weekend work available
• Significant overtime opportunities
• Permanent employment opportunity
• Competitive remuneration package
• Senior specialist rates reflective of your experience
• Workshop‑based role with minimal travel
• Home every night
• Long‑term career opportunities within a growing business

Key Responsibilities

• Conduct inspections, assessments and failure investigations of longwall equipment.
• Lead overhaul, repair and rebuild activities.
• Provide specialist technical advice and troubleshooting support.
• Analyse equipment performance and identify improvement opportunities.
• Support engineering teams with product development and reliability initiatives.
• Prepare technical reports and recommendations.
• Mentor and support workshop personnel through the sharing of technical expertise.
• Assist customers with maintenance strategies and equipment performance solutions.
• Ensure all work is carried out safely and to the highest quality standards.

About You – Essential

• Mechanical Trade Qualification (Mechanical Fitter, Diesel Fitter or equivalent).
• Minimum 5 years' direct experience working on longwall equipment.
• Extensive practical knowledge of underground longwall mining operations.
• Strong understanding of:
  • AFCs (Armoured Face Conveyors)
  • Beam Stage Loaders (BSL)
  • Crushers
  • Powered Roof Supports (Shields)
  • Shearers
  • Hydraulic systems
  • Gearboxes and drive systems
• Proven fault‑finding and troubleshooting capability.
• Strong communication and technical reporting skills.

Highly Regarded

• Underground coal mining experience.
• OEM longwall equipment experience.
• Longwall relocations and commissioning experience.
• Reliability engineering and root cause analysis experience.
• Previous supervisory or technical leadership experience.
• Standard 11 and Coal Board Medical.

We Want Someone Who Has Lived Longwall

This position is designed for someone who truly understands longwall equipment because they've worked with it day in and day out.

Potential candidates may be:

• A Senior Mechanical Fitter on a longwall crew
• A Longwall Maintenance Supervisor
• A Longwall Coordinator
• An OEM Service Specialist
• A Longwall Rebuild Specialist

If you've spent years working directly on longwall equipment and are looking for a role where your knowledge is recognised and rewarded, we'd like to hear from you.

Applicants without significant direct longwall experience will not be considered or contacted.