Site Service Engineer - Mechanical

Napean Conveyors; Mackay Regional; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

5/2 roster

Significant overtime opportunities

Senior specialist rates

Job summary

NEPEAN Longwall is seeking a highly experienced Senior Service Engineer - Longwall to join our Mackay-based team. This senior role focuses on expert technical support for longwall equipment and components, collaborating with customers and workshop personnel to improve performance, reliability and safety.

You will be the technical authority on longwall systems, with hands-on experience across AFCs, BSL, crushers, shields, shearers, hydraulics and drive systems.

Qualifications

• Mechanical trade qualification required.
• Minimum 5 years direct experience on longwall equipment.
• Strong knowledge of longwall components and underground operations.
• Proven fault-finding and troubleshooting capability.

Responsibilities

• Conduct inspections, assessments and failure investigations of longwall equipment.
• Lead overhaul, repair and rebuild activities.
• Provide specialist technical advice and troubleshooting support.
• Analyse equipment performance and identify improvement opportunities.
• Support engineering teams with product development and reliability initiatives.
• Prepare technical reports and recommendations.
• Mentor and support workshop personnel with technical expertise.
• Assist customers with maintenance strategies and equipment performance solutions.
• Ensure work is carried out safely and to high quality standards.

Skills

Fault-finding

Troubleshooting

Communication

Technical reporting

Education

Mechanical Trade Qualification

Tools

AFCs (Armoured Face Conveyors)

Beam Stage Loaders (BSL)

Crushers

Powered Roof Supports (Shields)

Shearers

Hydraulic systems

Gearboxes & drive systems

Job description

NEPEAN Longwall®, a division of theNEPEAN™ Group, partners with customers to design, engineer, manufacture, integrate and support longwall mining equipment and systems. Operating across Queensland and New South Wales, we provide comprehensive lifecycle support, from equipment supply and refurbishment through to maintenance and technical services. Backed by more than 40 years of engineering excellence, the NEPEAN Group employs over 2,000 people across six continents and delivers innovative, high-value solutions to leading mining, construction and transport companies worldwide.

The Role

We are seeking a highly experienced Senior Service Engineer - Longwall to join our Mackay-based team. This is not your standard Mechanical Fitter position.

As a Service Engineer with NEPEAN Longwall, you will act as the technical expert within the business, providing specialist knowledge and support across a range of longwall equipment and components. You will work closely with customers, engineering teams and workshop personnel to deliver practical solutions that improve equipment performance, reliability and safety.

We're looking for a true Longwall specialist with extensive, hands-on experience working directly with longwall equipment and systems. Whether you've spent your career on a longwall crew underground, supporting longwall operations for an OEM, or leading major overhaul and rebuild projects, your expertise will be highly valued in this senior technical role.

Based in our Paget workshop, you'll use your practical longwall knowledge to support equipment rebuilds, technical investigations, reliability improvements and customer outcomes across Australia's underground coal mining industry.

Key Responsibilities

• Conduct inspections, assessments and failure investigations of longwall equipment.
• Lead overhaul, repair and rebuild activities.
• Provide specialist technical advice and troubleshooting support.
• Analyse equipment performance and identify improvement opportunities.
• Support engineering teams with product development and reliability initiatives.
• Prepare technical reports and recommendations.
• Mentor and support workshop personnel through the sharing of technical expertise.
• Assist customers with maintenance strategies and equipment performance solutions.
• Ensure all work is carried out safely and to the highest quality standards.

About You (Essential):

• Mechanical Trade Qualification (Mechanical Fitter, Diesel Fitter or equivalent).
• Minimum 5 years' direct experience working on longwall equipment.
• Extensive practical knowledge of underground longwall mining operations.
• Strong understanding of:
  • AFCs (Armoured Face Conveyors)
  • Beam Stage Loaders (BSL)
  • Crushers
  • Powered Roof Supports (Shields)
  • Shearers
  • Hydraulic systems
  • Gearboxes and drive systems
• Proven fault-finding and troubleshooting capability.
• Strong communication and technical reporting skills.

Highly Regarded

• Underground coal mining experience.
• OEM longwall equipment experience.
• Longwall relocations and commissioning experience.
• Reliability engineering and root cause analysis experience.
• Previous supervisory or technical leadership experience.
• Standard 11 and Coal Board Medical.

What's on Offer?

• 5/2 roster
• Competitive remuneration package
• Significant overtime opportunities
• Senior specialist rates reflective of your experience
• Workshop-based role with minimal travel
• Home every night
• Long-term career opportunities within a growing business

You may currently be:

• A Senior Mechanical Fitter on a longwall crew
• A Longwall Maintenance Supervisor
• A Longwall Coordinator
• An OEM Service Specialist
• A Longwall Rebuild Specialist

If you've spent years working directly on longwall equipment and are looking for a role where your knowledge is recognised and rewarded, we'd like to hear from you. to express your interest.

Applicants without significant direct longwall experience will not be considered or contacted.

NEPEAN believes in diversity and is committed to providing Equal Employment opportunities for all applicants. We welcome applicants from all walks of life, including various socio-economic, cultural, LGBTIQ, Aboriginal and Torres Strait Islander backgrounds.