Site Lead - Desktop Support & Team Coach (Education)

Centorrino-Technologies-1; Melbourne; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Training & development

Tech discounts

Equipment options

Team events

Job summary

Centorrino Technologies is seeking a Desktop Support Officer - Site Lead to oversee day-to-day operations of customer environments and provide high-quality onsite support across Deer Park sites.

You will diagnose hardware and software issues on Macs, PCs, tablets, and voice platforms, mentor a team, and drive service improvements while ensuring security protocols are followed. Join CT to deliver exceptional customer experiences.

Qualifications

• Excellent customer service and communication skills.
• Ability to diagnose hardware and software issues across Macs, PCs, and tablets.
• Willingness to lead and mentor a team of Desktop Support Officers.
• Strong adaptability to on-site environments and customer needs.

Responsibilities

• Ensure the smooth day-to-day operations of customer environments.
• Provide onsite technical support across locations with timely issue resolution.
• Diagnose and resolve hardware and software issues on Macs, PCs, tablets, and voice platforms.
• Take ownership of technology issues and liaise with third-party organisations.
• Supervise and mentor a team of Desktop Support Officers.
• Facilitate training to enhance technical skills.
• Build strong client relationships and maintain high satisfaction.
• Maintain records of incidents and report team performance.
• Identify process improvements to streamline operations.
• Collaborate with other departments to deliver high-quality solutions.

Skills

Customer service

Technical troubleshooting

Communication skills

Mentoring

Onsite support

Tools

Macs

PCs

Tablets

Voice platforms

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionateDesktop Support Officerto join our team inDeer Park.

What you'll do:

• Ensure the smooth day-to-day operations of customer environments.
• Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
• Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
• Take ownership of day-to-day technology issues and liaise with external third-party organisations.
• Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
• Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
• Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
• Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
• Ensure adherence to company policies, procedures, and security protocols in all support activities.
• Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the highest quality solutions.

What you'll bring:

• A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
• A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
• Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
• Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
• A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
• Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
• Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity,varietyand diverse backgrounds.

Note: A validVulnerable People/Working with Children Check (WWCC) and Police Check are required.