Desktop Support Officer - Site Lead (Education)

Centorrino Technologies Pty Ltd.; Northern Territory; On-site; AUD 80,000 - 110,000; Full time

Job summary

Centorrino Technologies Pty Ltd. in Howard Springs is seeking a Desktop Support Officer – Site Lead to ensure smooth day-to-day operations of customer environments and deliver high-quality onsite technical support across locations.

You will supervise a team of Desktop Support Officers, mentor colleagues, coordinate incident resolution, and build strong client relationships while maintaining security and records.

Qualifications

• Strong customer service orientation with a focus on resolving technical issues.
• Ability to troubleshoot hardware and software across Macs, PCs and mobile devices.
• Excellent verbal and written communication, with stakeholders at all levels.
• Willingness to learn new technologies and liaise with staff and external vendors.
• Positive, proactive attitude with a track record of helping others.
• Flexibility to adjust schedules and work additional hours when needed.

Responsibilities

• Ensure smooth day-to-day operations of customer environments.
• Deliver onsite technical support across locations, resolving issues promptly.
• Diagnose and resolve hardware and software issues on Macs, PCs, tablets, and voice platforms.
• Own day-to-day technology issues and liaise with third-party organisations.
• Supervise and mentor a team of Desktop Support Officers.
• Provide training to enhance technical skills and stay updated.
• Build strong client relationships and maintain high customer satisfaction.
• Gather feedback and report on incidents, trends, and service improvements.
• Ensure adherence to policies, procedures and security protocols.
• Collaborate with other departments to deliver high-quality solutions.

Skills

Customer service

Technical troubleshooting

Communication

Adaptability

Team leadership

Flexibility

Tools

Mac devices

PC hardware

Tablets

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionateDesktop Support Officer - Site Leadto join our team inHoward Springs.

What you'll do:

• Ensure the smooth day-to-day operations of customer environments.
• Coordinate and deliver high-quality onsite technical support to customers across various locations, ensuring timely resolution of issues.
• Oversee the diagnosis and resolution of hardware and software issues across a range of devices, including Macs, PCs, tablets, and voice platforms.
• Take ownership of day-to-day technology issues and liaise with external third-party organisations.
• Supervise and mentor a team of Desktop Support Officers, fostering a collaborative and high-performing work environment.
• Facilitate training for team members to enhance their technical skills and ensure they stay up to date with emerging technologies.
• Build strong relationships with clients, providing friendly and knowledgeable assistance while maintaining a positive customer experience.
• Gather customer feedback to inform service improvements and maintain high levels of satisfaction.
• Ensure adherence to company policies, procedures, and security protocols in all support activities.
• Maintain accurate records of support activities, including incident tracking and resolutions, and provide regular reports on team performance and customer feedback.
• Identify and implement process improvements to streamline operations.
• Collaborate with other departments to deliver the highest quality solutions.

What you'll bring:

• A passion for providing exceptional customer service, demonstrated through helping others resolve technical issues with computers and other technology devices, whether in a professional environment or assisting family and friends.
• A strong interest in technology and a desire to ensure systems and devices are functioning effectively.
• Willingness to learn new technologies and concepts to confidently liaise with staff and external vendors.
• Strong communication skills when troubleshooting technical issues, with the ability to remain calm, explain problems clearly, and provide guidance on preventative measures.
• A positive, proactive attitude with a proven track record of helping others resolve technical challenges.
• Excellent verbal and written communication skills, with the ability to work effectively with a wide range of stakeholders.
• Flexibility and adaptability when handling unusual situations, including adjusting work schedules or working additional hours when required to support business needs.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.