SIL Coordinator – Disability Services (NDIS)

Aspire Community Services; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Aspire Community Services introduces a SIL Coordinator role in Cranbourne, VIC, leading teams of support workers to deliver person-centred care in SIL accommodation and community settings.

The role manages daily operations, intake docs, risk assessments, and health records, ensuring NDIA/NDIS Safeguards compliance while fostering top-notch service and strong family partnerships.

Qualifications

• Good spoken and written communication.
• Minimum 12 months of experience in disability services.
• Police Check, NDIS Screening Check and Working with Children Check required.

Responsibilities

• Manage day-to-day operations of houses including intake documentation, support plans, risk assessments, health documents, maintaining house folders, and running surveys.
• Ensure all client assessments are up to date and the organisation is compliant with NDIS Quality and Safeguards Commission requirements.
• Ensure quality of service and effective liaison with participants, families and care teams.
• Develop a culture of customer service within the team, ensuring all members focus on participant and family needs.
• Liaise with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other team members to ensure smooth service provisions.
• Provide timely information to internal and external stakeholders as required.
• Provide ongoing supervision, coaching and support of team leaders and participate in ongoing training.
• Share knowledge to build capability and inform decision making.
• Process and manage Incident Reporting, Injury Near Miss, Complaint reporting, and Work Health and Safety.
• Maintain and assess risks and coordinate risk management strategies.

Skills

Communication

Driver's license

Digital literacy

Education

CERT IV Disability Support

Job description

SIL Coordinator - Disability Services (NDIS)

Aspire Community Services - Cranbourne VIC

The SIL Coordinator supports the delivery of services. The key purpose of this role is to manage and lead teams of support workers to ensure service users receive high-quality, person-centered care in SIL accommodation and in their community environments. The Area Manager is responsible for overseeing the day-to-day operations of the Residential SIL (Supported Independent Living) and STA (Respite) Houses.

Key responsibilities

Manage the day-to-day operations of houses including administrative tasks such as intake documentation, support plans, risk assessments, health documents, maintaining house folders, and running surveys

Ensure all client assessments are up to date and the organisation is compliant with NDIS Quality and Safeguards Commission requirements

Ensure quality of service and effective liaison and communication with participants, their families and care teams

Actively develop a culture of customer service within the team, ensuring all team members are focused on what is important to participants and families

Liaise with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other relevant team members to ensure smooth service provisions

Provide timely information to both internal and external stakeholders as required or directed

Provide ongoing and regular supervision, coaching and support of team leaders and participate in ongoing training

Effectively share knowledge and information with team members to build capability and inform decision making

Process and manage Incident Reporting, Injury Near Miss, Complaint reporting, and Work Health and Safety

Maintain and assess risks and coordinate risk management strategies

About you

CERT IV Disability Support qualification

Valid Victorian Drivers License and Comprehensive Car Insurance

Basic knowledge of Computers and Mobile Phones

Good spoken and written communication

Minimum 12 months of experience

Previous SIL experience as Team Leader or House Manager

First Aid & CPR

Medication Administration

Police Check, NDIS Screening Check and Working with Children's Check required

About us

Aspire Community Service delivers services to support participants and families. The organisation is committed to ensuring service delivery complies with NDIS Quality and Safeguards Commission requirements and all relevant government legislation and standards.