Siebel Designer Systems Analyst

MTP Services; City of Brisbane; On-site; AUD 110,000 - 140,000; Full time

Job summary

MTP Services is seeking Siebel Designers to support a long-term engagement with a Federal Government client in Brisbane. The role focuses on delivering business and systems analysis, functional design and solution support for Siebel CRM and integrated systems.

You will work with business, policy, project and technical stakeholders to understand requirements, analyse impacts, and develop fit-for-purpose designs that enable ongoing improvements, regulatory changes and reform initiatives across the

Qualifications

• Strong knowledge of Siebel CRM and related business processes.
• Experience delivering business and systems analysis for CRM platforms.
• Ability to analyse requirements and develop fit-for-purpose solutions.

Responsibilities

• Partner with business analysts and staff to determine business requirements.
• Plan and facilitate workshops with stakeholders to clarify requirements and present designs.
• Collaborate with architects, UX designers, product design assurance and developers to ensure feasibility and standards.
• Develop and document detailed functional design specifications, user stories and diagrams.
• Review colleagues' design deliverables and perform confidence checks of built functionality.
• Coordinate implementation of solution designs with stakeholders and manage dependencies.
• Analyse and resolve design issues raised during development and post go-live.

Skills

Siebel CRM

Business analysis

Stakeholder engagement

Functional design

Requirements analysis

Job description

Our Federal Government Client is looking for multiple Siebel Designers to join their team on a long-term engagement.

Job details

Siebel designer provides specialised business and systems analysis services to support the delivery, enhancement and ongoing operation of critical a digital services. The role works collaboratively with business, policy, project and technical stakeholders to analyse requirements, develop fit-for-purpose solution designs and support the successful delivery of system enhancements, releases and operational improvements across the Siebel CRM platform and related systems.

Siebel Designer is responsible for delivering business and systems analysis, functional design and solution support services for the organisation's Siebel CRM platform and associated integrated systems. The role works closely with business, policy, project, technical and external stakeholders to understand business requirements, analyse impacts, and develop fit-for-purpose solutions that support the delivery and ongoing improvement of critical digital services.

Operating within a complex ICT environment, the Siebel Analyst contributes across the full solution lifecycle, including requirements analysis, functional design, build support, test support, implementation and post-release activities. The role supports both project delivery and operational sustainment, ensuring system stability while enabling enhancements, regulatory changes and reform initiatives.

The position requires strong communication, analytical and problem-solving skills, a sound understanding of Siebel CRM and associated business processes, and the ability to manage dependencies across interconnected applications and technology platforms. Through effective stakeholder engagement and collaboration, the Siebel Analyst helps ensure technology solutions are aligned with business objectives and deliver positive outcomes for users and customers.

Key duties and responsibilities

Siebel Designer will be responsible for:

• Partnering with business analysts and other staff at all levels within the department and external agencies to determine business requirements
• Negotiation of scope within technical and resourcing limitations
• Planning and facilitating workshops with business and external stakeholders to clarify requirements and present design solutions
• Working closely with architects, UX designers, product design assurance and developers to ensure solution and functional designs are feasible and follow established patterns and standards
• Developing & documenting detailed functional design specifications, user stories, mock-ups, diagrams and other design artefacts
• (Peer) reviewing colleagues' design deliverables, and confidence checks of built functionality
• Providing advice on the relative risks of project-related activities
• Coordinating the implementation of solution designs with relevant stakeholders
• Analysing and resolving design issues raised during development and post go-live
• Transferring skills and knowledge to departmental officers

All Candidates applying must have an active AGSVA Security Clearance.