SIAM Consultant

Infosys Consulting; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Infosys Consulting in Sydney, Australia is seeking an experienced SIAM Consultant (Operate) to oversee the day-to-day management and integration of IT services across a complex multi-vendor telecommunications environment. You will focus on operational service management, supplier governance, incident and problem management, and ensuring seamless delivery of services across applications and providers.

The role requires 5+ years in SIAM/ITSM, strong ITIL knowledge, and proven vendor management

Qualifications

• 5+ years' experience in SIAM, IT Service Management, Service Delivery, or IT Operations.
• Strong understanding of ITIL processes and operational governance.
• Experience supporting complex environments with multiple applications, platforms, and vendors.
• Strong stakeholder, supplier, and vendor management skills.

Responsibilities

• Coordinate and manage end-to-end IT services delivered by multiple vendors and support teams.
• Govern ITIL processes including Incident, Major Incident, Problem, Change, and Service Request Management.
• Monitor and report on SLA, KPI, and operational performance metrics.
• Facilitate service review meetings and drive vendor accountability.
• Lead service restoration activities and cross-functional issue resolution.
• Identify and drive continual service improvement initiatives.
• Manage operational risks, escalations, and service dependencies.
• Act as a key liaison between business stakeholders, application teams, infrastructure teams, and service providers.

Skills

ITIL processes

Stakeholder management

Vendor management

SLA reporting

Cross-functional coordination

IT Service Management

Multi-vendor governance

IT Operations

Education

SIAM Foundation

ITIL certification

Tools

ServiceNow

Jira Service Management

Job description

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

We are seeking an experienced SIAM Consultant (Operate) to oversee the day-to-day management and integration of IT services across a complex multi-vendor telecommunications environment. The role will focus on operational service management, supplier governance, incident and problem management, and ensuring seamless delivery of services across multiple business applications, platforms, and technology providers.

Key Responsibilities

• Coordinate and manage end-to-end IT services delivered by multiple vendors and support teams.
• Govern ITIL processes including Incident, Major Incident, Problem, Change, and Service Request Management.
• Monitor and report on SLA, KPI, and operational performance metrics.
• Facilitate service review meetings and drive vendor accountability.
• Lead service restoration activities and cross-functional issue resolution.
• Identify and drive continual service improvement initiatives.
• Manage operational risks, escalations, and service dependencies.
• Act as a key liaison between business stakeholders, application teams, infrastructure teams, and service providers.

Required Skills & Experience

• 5+ years' experience in SIAM, IT Service Management, Service Delivery, or IT Operations.
• Strong understanding of ITIL processes and operational governance.
• Experience supporting complex environments with multiple applications, platforms, and vendors.
• Strong stakeholder, supplier, and vendor management skills.
• Experience managing operational service performance, SLA reporting, and service improvement plans.
• Ability to coordinate across application, infrastructure, cloud, network, and support teams.

Technical Skills

• Working knowledge of enterprise applications and digital platforms.
• Experience with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms.
• Understanding of:
• Cloud environments (Azure, AWS)
• Integration platforms and APIs
• Network and infrastructure services
• Telecommunications operational environments
• Ability to interpret service dashboards, operational metrics, and incident trends.

Preferred Experience

• Telecommunications industry experience preferred but not essential.
• Experience working in a multi-vendor managed services environment.
• SIAM Foundation and/or ITIL certification highly desirable.

Ideal Candidate

A strong operational SIAM professional with a blend of IT service management expertise, technical understanding of enterprise applications, vendor governance experience, and stakeholder management skills, capable of driving service excellence across a complex telecommunications technology landscape.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.