Senior Consultant

Everi Pty; Sydney; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Income protection insurance

Parental leave

EAP (Employee Assistance Program)

Hybrid work model

Health insurance discount

Gym access

Novated leasing

Job summary

Infosys in Sydney is seeking an experienced SIAM - Command Center Analyst to lead Level 3 IT operations, coordinating across multiple service providers and internal towers to restore services quickly and securely.

You will drive incident bridge calls, RCA reviews, and service improvement initiatives, leveraging ITIL processes to maintain SLAs and deliver reliable, enterprise-wide performance. This role requires 8+ years in IT operations and cross-functional leadership.

Qualifications

• Experience with ITIL processes including Incident, Change, Problem and RCA.
• Strong coordination across multiple service providers and internal teams.

Responsibilities

• Lead Level 3 SIAM Command Center operations for enterprise services.
• Coordinate cross-functional teams to restore services and meet SLAs.
• Facilitate incident bridge calls and communicate updates to stakeholders.
• Conduct RCAs, trend analysis and service improvement initiatives.

Skills

ITIL practices

Incident management

Problem management

Change management

Service request management

Stakeholder management

Education

ITIL certification

Job description

Job Description

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities

• Providing Level 3 support within a SIAM (Service Integration and Management) Command Center, ensuring seamless coordination across multiple service providers and support towers
• Monitoring and managing Major Incidents, P1/P2 outages, service escalations, and business-critical events in enterprise environment.
• Strong experience with Incident Management, Problem Management, Change Management, and Service Request Management aligned to ITIL best practices.
• Coordinating with infrastructure, cloud, network, application, database, and security teams to drive end-to-end service restoration and operational excellence.
• Conducting RCA reviews, service reporting, trend analysis, and continuous service improvement initiatives to improve operational performance and reduce recurring incidents.
• Excellent stakeholder management, communication, and bridge call facilitation skills for managing critical incidents and executive-level escalations.
• We are seeking an experienced SIAM - Command Center Analyst/Senior Analyst with 8+ years of experience in IT Operations, Service Management, and Major Incident Management. The ideal candidate will be responsible for managing enterprise-wide operational events, coordinating cross-functional teams, and ensuring service excellence through effective command center operations.
• Act as the central point of coordination for Major Incident Management, service restoration, and critical issue resolution across multiple technology towers and service providers.
• Lead incident bridge calls, engage relevant technical teams, communicate updates to stakeholders, and ensure timely resolution of production incidents within agreed SLAs.
• Drive RCA reviews, problem management activities, service improvement initiatives, operational reporting, and trend analysis to enhance overall service stability and customer experience

About the Employer

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next., Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Company

Infy Australia

About the Candidate

Are you passionate about designing and delivering high-performance enterprise network solutions? We're looking for a MIM - E2E Monitoring Engg to join our team.

We're seeking a seasoned network professional with strong expertise in enterprise networking, data centre technologies, and SD-WAN architectures. The ideal candidate will bring hands-on experience across routing, switching, security, and automation, along with the ability to lead end-to-end network delivery in complex, large-scale environments.

Proven experience in network implementation, and operational excellence is essential, along with a strong focus on performance, reliability, and continuous improvement.

Location: Sydney, Australia,

• Exposure to business continuity, disaster recovery, and operational resilience practices
• Knowledge of SIAM frameworks and multi-vendor service management models.
• ITIL v4 Foundation or Intermediate certification.
• Understanding of ITIL processes including Incident, Change, Problem Management, and RCA.
• Experience with SLA, KPI, and service performance reporting.
• ADDITIONAL * Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

Work Environment

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing