Service Management Consultant - SIAM Governance

Charterhouse; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

Charterhouse is seeking an experienced Service Management Consultant to lead SIAM onboarding, offboarding and governance within a complex SIAM environment, based on-site in Canberra. An active NV1 clearance is mandatory.

You will coordinate across infrastructure, cloud, applications, networks and security, manage risks and dependencies, and report to senior stakeholders with a practical, service-oriented approach.

Qualifications

• Proven SIAM experience in multi-supplier or complex service delivery environments.
• Strong ability to govern onboarding, offboarding, service transition and supplier governance.
• Experience across infrastructure, cloud, applications, networks or security services.
• Experience implementing governance frameworks and improving service management processes.
• Strong operational readiness, service continuity and provider lifecycle understanding.
• Experience managing risks, issues and dependencies in large organisations.
• Excellent stakeholder engagement and facilitation skills.
• Ability to convert complex requirements into clear plans and measurable outcomes.

Responsibilities

• Lead the end-to-end onboarding and offboarding of service providers within the SIAM ecosystem.
• Develop and maintain onboarding and offboarding plans, checklists, templates, readiness criteria and acceptance requirements.
• Coordinate activities across service management, technology, security, commercial and operational teams.
• Define and document provider responsibilities, service interfaces, dependencies and escalation pathways.
• Integrate new providers into governance forums, reporting cycles, service management processes and supporting tools.
• Conduct operational readiness reviews and manage risks, issues and dependencies before services transition into production.
• Coordinate service handovers, knowledge transfer, access removal, asset management and secure treatment of customer data.
• Establish and maintain effective governance arrangements across the provider lifecycle.
• Monitor compliance with SIAM processes, policies, standards and agreed ways of working.
• Prepare reports and insights for governance forums and senior stakeholders.
• Address unclear ownership, non-compliance and provider underperformance constructively.
• Identify opportunities to improve provider governance and the onboarding/offboarding experience.

Skills

SIAM experience

Provider governance

Stakeholder engagement

Governance frameworks

Operational readiness

Risk management

Governance reporting

Multi-provider experience

Job description

We are seeking an experienced Service Management Consultant to lead service provider onboarding, offboarding and governance within a complex SIAM environment.

The role is based on-site in Canberra five days per week and requires an active NV1 clearance.

I know the organisation and its environment well and am looking for someone who can combine strong SIAM knowledge with practical provider governance, confident stakeholder engagement and a genuinely collaborative approach.

Responsibilities

• Lead the end-to-end onboarding and offboarding of service providers within the SIAM ecosystem.
• Develop and maintain onboarding and offboarding plans, checklists, templates, readiness criteria and acceptance requirements.
• Coordinate activities across service management, technology, security, commercial and operational teams.
• Define and document provider responsibilities, service interfaces, dependencies and escalation pathways.
• Integrate new providers into governance forums, reporting cycles, service management processes and supporting tools.
• Conduct operational readiness reviews and manage risks, issues and dependencies before services transition into production.
• Coordinate service handovers, knowledge transfer, access removal, asset management and the secure treatment of customer data.
• Establish and maintain effective governance arrangements across the provider lifecycle.
• Monitor compliance with SIAM processes, policies, standards and agreed ways of working.
• Prepare reports and insights for governance forums and senior stakeholders.
• Address unclear ownership, non-compliance and provider underperformance constructively.
• Identify opportunities to improve provider governance and the overall onboarding and offboarding experience.

Skills and experience

• Proven experience within SIAM, multi-supplier or complex service delivery environments.
• Strong experience in provider onboarding, offboarding, service transition and supplier governance.
• Experience working across infrastructure, cloud, applications, networks or security services.
• Demonstrated experience implementing governance frameworks and improving service management processes.
• Strong understanding of operational readiness, service continuity and provider lifecycle management.
• Experience managing risks, issues and dependencies within a large organisation.
• Excellent stakeholder engagement, relationship management and facilitation skills.
• Ability to turn complex requirements into clear plans, actions and measurable outcomes.
• Strong organisational skills and the ability to manage multiple providers and competing priorities.
• A practical, detail-focused and service-oriented approach.

An active NV1 security clearance is mandatory.