Showroom Manager

The Balcony Garden; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discount on collections

Small, supportive team

Competitive salary

Job summary

The Balcony Garden is seeking a Showroom Manager for our flagship Melbourne showroom. You will welcome customers, help them pick pieces for their space, and ensure every visit and order is handled with care.

In this hands-on role within a small team, you’ll create inviting displays, advise on sizing, finishes, and coordinate deliveries with our warehouse. A background in retail or customer service and a keen eye for design are essential.

Qualifications

• Experience in retail, hospitality or customer service, ideally in homewares, furniture, interiors or garden.
• You genuinely enjoy helping people and can read what a customer actually needs.
• An eye for design and pride in a well-presented space.
• Organised, reliable and comfortable using point-of-sale systems and email.
• An interest in plants, landscaping or interior design is a real plus.

Responsibilities

• Greet and assist showroom visitors, from homeowners to designers and landscapers specifying for projects.
• Advise on sizing, materials and finishes.
• Process sales and prepare quotes.
• Follow up enquiries by phone and email.
• Keep the showroom styled, clean and well merchandised.
• Coordinate deliveries and click-and-collect pickups with our warehouse team.

Skills

Retail experience

Customer service

POS systems

Email communication

Design sense

Job description

The Balcony Garden has been designing planters since 2006. What started as one landscape designer's frustration with the pots available in Australia has grown into a brand found in homes, gardens and commercial projects across Australia and the US, with features in Vogue Living, Three Birds Renovations and Architectural Digest.

We design our own collections, and our Melbourne showroom is where customers come to see, touch and choose them in person.

The role

We're looking for a Showroom Manager for our flagship Melbourne showroom. You'll welcome customers, help them find the right pieces for their space, and make sure every visit and every order is handled with care. It's a hands-on role in a small team, so you'll get variety and real ownership.

What you'll do

• Greet and assist showroom visitors, from homeowners to designers and landscapers specifying for projects
• Advise on sizing, materials and finishes
• Process sales and prepare quotes
• Follow up enquiries by phone and email
• Keep the showroom styled, clean and well merchandised
• Coordinate deliveries and click-and-collect pickups with our warehouse team

About you

• Experience in retail, hospitality or customer service, ideally in homewares, furniture, interiors or garden
• You genuinely enjoy helping people and can read what a customer actually needs
• An eye for design and pride in a well-presented space
• Organised, reliable and comfortable using point-of-sale systems and email
• An interest in plants, landscaping or interior design is a real plus

What we offer

• Attractive salary and benefits
• Staff discount on our collections
• A small, supportive team where your work is noticed