Showroom Consultant

Aidacare Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Incentive scheme

Employee Assistance Program

Discounts for retail

Comprehensive training

Job summary

Aidacare Pty Ltd is seeking a Showroom Consultant to build strong customer relationships in our Cheltenham showroom. You will demonstrate product knowledge, drive sales and ensure a positive customer experience.

Responsibilities include greeting customers, resolving questions, staying current on products, processing orders, and maintaining showroom presentation in a fast-paced environment.

Qualifications

• Previous customer service or industry experience preferred, but not essential.
• Clear verbal and written communication is essential.
• Able to navigate computer systems to manage interactions and records.
• Remain composed in a fast-paced work environment and under pressure.
• Willingness to provide/obtain checks (e.g., Police checks/NDIS Screening).

Responsibilities

• Greet customers with a sales-focused, friendly approach.
• Resolve questions and concerns efficiently.
• Stay up-to-date with products and services to enhance the customer experience.
• Assist customers with accurate order placement, tracking, and processing.
• Maintain showroom inventory and presentation as required.

Skills

Customer service

Communication

Systems navigation

Resilience under pressure

Background checks

Job description

About The Role

In this role, you will build strong customer relationships through face‑to‑face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.

Role Title:

Showroom Consultant

Location:

Cheltenham, Victoria, Australia

Hours:

Monday – Friday, Full Time Permanent

Role Level:

Entry - Mid

Reporting:

Retail Coordinator (South/East)

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential


• Excellent verbal and written communication skills are essential


• Adept at navigating computer systems to manage customer interactions and records


• Ability to remain composed in a fast‑paced work environment and under pressure


• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Duties & Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach


• Resolve customer questions and concerns in an efficient manner


• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience


• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business


• Maintain showroom inventory and presentation as required

Benefits

• Employee discounts on Aidacare health equipment products and services


• Quarterly incentive scheme


• Employee Assistance Program to support mental wellness


• Benefits package includes discounts for retail, insurance, gym and more


• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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