Hands-On Shopping Centre Manager & Operations Lead

Pinnacle Sales and Management; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Job summary

Pinnacle Sales and Management – Benowa QLD is seeking a hands-on Shopping Centre Manager & Operations Coordinator to lead tenancy relations, leases, and centre operations, working closely with the Senior Property Manager and Directors. You will take ownership of processes, coordinate with retailers and contractors, maintain records, and ensure centres are well presented, compliant and efficiently run.

This practical role requires proactive problem solving, confident communication with retailers

Qualifications

• 3–5+ years in commercial or shopping centre management.
• Experience with tenants and contractors in retail properties.
• QLD real estate licence/registration or ability to obtain one.

Responsibilities

• Maintain lease and property records; monitor key dates and rent reviews.
• Prepare lease/tenant documentation and notices; coordinate documentation.
• Monitor tenant compliance; manage bank guarantees, deposits, and insurance.
• Serve as first point of contact for tenant inquiries; build retailer relationships.
• Coordinate day-to-day operations: cleaning, security, maintenance, and contractors.
• Obtain quotes, issue work orders, and verify completed works.
• Maintain contractor records, licenses, insurances, and compliance docs.
• Assist with centre inspections, rectification works, and presentation issues.
• Assist with monthly reports, annual budgets, arrears, invoices, and records.

Skills

Organisational skills

Administrative skills

Attention to detail

Commercial judgement

Prioritisation

Communication with retailers/contract

Contractor coordination

Property management systems

Job description

Pinnacle Sales and Management – Benowa QLD is seeking a hands-on Shopping Centre Manager & Operations Coordinator to lead tenancy relations, leases, and centre operations, working closely with the Senior Property Manager and Directors. You will take ownership of processes, coordinate with retailers and contractors, maintain records, and ensure centres are well presented, compliant and efficiently run.

This practical role requires proactive problem solving, confident communication with retailers