RETAIL PROPERTY & OPERATIONS COORDINATOR

Pinnacle Sales and Management; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Pinnacle Sales and Management on the Gold Coast is seeking a hands-on Shopping Centre Manager & Operations Coordinator. You will manage leases, tenants and day-to-day centre operations, working closely with the Senior Property Manager to ensure centres are well presented, compliant and efficiently run.

Your role combines administration with proactive problem solving, including budget monitoring, reporting and relationship building with retailers and centre stakeholders.

Qualifications

• 3–5+ years in commercial/retail property or shopping centre management.
• Experience dealing with commercial tenants and contractors.
• Strong organisational and administrative skills; attention to detail.

Responsibilities

• Maintain lease and property records; monitor dates, options and rent reviews.
• Prepare lease/tenant documentation and notices; assist with invoicing.
• Monitor tenant compliance; manage guarantees, deposits and insurance.
• Be the first point of contact for tenant enquiries and build relationships with retailers.
• Coordinate day-to-day operations: cleaning, security, maintenance, and contractors.
• Obtain quotes, arrange attendance, issue work orders and verify completion.
• Maintain contractor records, licences, insurances and compliance docs.
• Assist with centre inspections, rectification works and compliance records.
• Assist with monthly reports, budgets, arrears and financial records.

Skills

Tenant management

Organisational skills

Attention to detail

Commercial judgement

Communication with retailers

Contractor relations

Property management software

Real estate licence

Education

Queensland real estate licence/registration

Tools

Property management software

Job description

SHOPPING CENTRE MANAGER & OPERATIONS COORDINATOR

Pinnacle Sales and Management – Benowa QLD

This is a hands-on Retail Property Manager role for someone who enjoys commercial property, working with tenants and contractors, solving problems and taking ownership of getting things done. The successful candidate will work closely with the Senior Property Manager and Directors and will play a key role in ensuring the centres are well managed, well presented, compliant and operating efficiently. This is not a purely administrative role. The role requires someone who can take ownership of processes, communicate confidently with retailers and contractors, identify issues before they become problems and progressively take responsibility for their own portfolio of property management functions.

Key responsibilities

• Maintain accurate and up-to-date lease and property records, monitor lease commencement dates, expiries, options, rent reviews and other critical dates
• Prepare and coordinate routine lease and tenant documentation, including rent review notices and tenant notices
• Monitor tenant compliance with lease obligations and maintain records of bank guarantees, security deposits and insurance certificates
• Act as a professional first point of contact for routine tenant enquiries and develop positive working relationships with retailers and centre stakeholders
• Respond promptly to tenant requests and ensure matters are followed through to completion
• Coordinate day-to-day operational requirements of the centres including cleaning, security, waste management, landscaping, pest control, general maintenance, essential services, repairs and contractor attendance
• Obtain and coordinate quotations, arrange contractor attendance, issue and monitor work orders, and check that works have been completed satisfactorily
• Maintain contractor records and documentation, monitor contractor performance and ensure contractors provide appropriate licences, insurances and compliance documentation
• Assist with regular centre inspections, record maintenance and presentation issues, coordinate rectification works and maintain compliance records
• Assist with preparation of monthly property management reports, annual budgets, monitor tenant arrears, process invoices and maintain accurate financial and operational records

About you

• 3–5+ years' experience in commercial property, retail property or shopping centre management
• Experience dealing with commercial tenants and contractors
• Strong organisational and administrative skills
• Strong attention to detail
• Good commercial judgement
• Ability to prioritise competing demands
• Confidence dealing with retailers, contractors and consultants
• Strong computer and property management system skills
• A Queensland real estate licence/registration appropriate to the role will be required, or the successful candidate must be eligible to obtain one

About us

We are a boutique property management team managing a portfolio of three established Queensland neighbourhood/subregional shopping centres. The portfolio comprises approximately 30,000 sqm of retail space and 120 tenancies, including two Coles-anchored centres and a further neighbourhood shopping centre. This is a hands-on, entrepreneurial property business where your contribution will be visible and valued.