Shopify Ecommerce Ops Specialist — Automation & AI

Princess Polly; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Flexible working arrangements

Parental leave and family planning

Employee discount program

Office on Gold Coast Burleigh Heads

Team socials

Birthday celebrations

Job summary

Princess Polly, a leading online fashion brand, is hiring an Ecommerce Operations Specialist to optimise the Shopify ecosystem and drive efficiency across AU, US and UK storefronts.

You will work with Ecommerce, Development, Marketing, SEO, CRM, CX and Site Merchandising teams to automate workflows, build dashboards, and deliver a seamless shopping experience. Join a fast-growing team on the Gold Coast with global impact.

Qualifications

• 2–3+ years' experience in an Ecommerce Operations or Ecommerce Specialist role.
• Strong Shopify knowledge and experience managing ecommerce operations.
• Experience with Shopify Flow or similar automation tools.
• Experience coordinating development projects and working with developers.
• Knowledge of GA4 and ecommerce reporting.
• Strong analytical, organisational and problem-solving skills.
• Comfortable using AI tools such as Claude to improve productivity and workflows.
• Excellent communication skills with the ability to work across multiple teams

Responsibilities

• Maintain and optimise our Shopify platform across multiple regions.
• Manage product data, merchandising rules and site updates.
• Coordinate development projects from briefing through to QA and deployment.
• Monitor integrations, troubleshoot issues flagged by customers and team members and support platform improvements.
• Build reports and dashboards to provide insights and improve ecommerce performance.
• Identify opportunities to automate manual processes using Shopify Flow and AI tools like Claude.
• Partner with cross-functional teams to support ecommerce initiatives and deliver a seamless customer experience.

Skills

Shopify

Shopify Flow

GA4

Automation

Cross-functional

Analytics

AI tools

Communication

Job description

Princess Polly, a leading online fashion brand, is hiring an Ecommerce Operations Specialist to optimise the Shopify ecosystem and drive efficiency across AU, US and UK storefronts.

You will work with Ecommerce, Development, Marketing, SEO, CRM, CX and Site Merchandising teams to automate workflows, build dashboards, and deliver a seamless shopping experience. Join a fast-growing team on the Gold Coast with global impact.