Shop Assistant

Flooring Xtra; Willoughby City Council; On-site; AUD 45,000 - 55,000; Full time

Job summary

Chatswood Flooring Xtra is a local flooring retailer seeking a friendly Shop Assistant to join our team in NSW. The role focuses on helping customers select flooring and carpet, delivering excellent service, and maintaining a polished showroom environment.

Ideal candidates are customer-focused, with strong communication skills, willingness to learn about flooring products, and a professional appearance. This is a full-time, in-store position with on-the-job training and a supportive team.

Qualifications

• Previous retail or customer service experience is essential
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Basic computer skills and the ability to learn new software
• A willingness to learn about flooring and carpet
• The ability to work both independently and as part of a team
• A professional presentation and strong work ethic

Responsibilities

• Greet customers and provide exceptional customer service
• Assist customers with selecting flooring and carpet
• Answer phone and email enquiries professionally
• Maintain the showroom presentation and merchandising displays
• Assist with sample management and stock organisation
• Support the sales team with administrative tasks

Job description

We are looking for a friendly, motivated and reliable Shop Assistant to join our team. This role is ideal for someone who enjoys working with people, has great attention to detail, and is eager to learn about flooring and carpet.

Key responsibilities

Greet customers and provide exceptional customer service

Assist customers with selecting flooring and carpet

Answer phone and email enquiries professionally

Maintain the showroom presentation and merchandising displays

Assist with sample management and stock organisation

Support the sales team with administrative tasks

About you

A positive and friendly attitude

Excellent communication and customer service skills

Strong organisational skills and attention to detail

Basic computer skills and the ability to learn new software

A willingness to learn about flooring and carpet

The ability to work both independently and as part of a team

A professional presentation and strong work ethic

Previous retail or customer service experience is essential

About us

Chatswood Flooring Xtra is a locally owned and operated flooring and carpet retailer, committed to providing outstanding customer service and high-quality flooring solutions. We pride ourselves on helping customers transform their homes and delivering an exceptional in-store experience.

Full time employment

On-the-job training and ongoing support

A friendly and supportive team environment

Opportunity to develop product knowledge and skills