Fleet Coordinator (Admin)

Alpha Car Finance Pty Ltd; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Alpha Car Finance Pty Ltd – Slacks Creek QLD is seeking a customer-focused administrator to own parts of our car fleet operations. You will manage tolls, fines nominations, registrations, insurance, and fleet records, ensuring compliance and clear communication with customers.

No fleet background is required; we will train on fleet-specific processes while leveraging your strong customer service and organisational skills. This is a desk-based role reporting to the General Manager.

Qualifications

• Solid experience in a customer service and/or administration role.
• Ability to keep customers informed and manage processes, even when answers aren’t immediately available.
• Proficiency with Excel and CRM/data entry tasks.

Responsibilities

• Daily processing of tolls and fines nominations for customers.
• Managing insurance renewals, certificates and claims processing (INSURET).
• Preparing fleet pre-prep reporting to Operations and Marketing.
• Handling vehicle registration and TMR compliance, including transfers.
• Maintaining accurate fleet records in the inventory CRM and website listings.
• Liaising with Pickles for vehicle disposal and auction administration.
• Supporting Fleet Coordinator (Yard) and General Manager on fleet issues and customer communication.

Skills

Customer service

Administration

Excel

CRM

Data entry

Attention to detail

Organisational skills

Tools

CRM software

Job description

Alpha Car Finance Pty Ltd – Slacks Creek QLD

Alpha Finance is a specialist direct-to-consumer car finance and lease business, part of the Gubecka Group. Our mission is simple: we meet each customer at their actual situation and match them to the right product, brand and terms for where they are today, to get them moving tomorrow.

We're a friendly, driven team who live our values every day:

• We show up and back each other
• We find the right way

The Opportunity

We're looking for a customer-focused, organised person to own parts of the administrative side of our Carzie vehicle fleet. You'll be the person keeping our fleet compliant and our customers informed — tolls, registrations, insurance and reporting — so our fleet runs smoothly behind the scenes. No fleet or automotive background is is necessarily needed; we'll teach you that part.

This is a desk-based role reporting to the General Manager, working closely with our Fleet Coordinator (Yard) who handles the hands-on side of keeping the fleet operational. Between these two roles, the fleet stays on the road, compliant, and properly recorded. Additionally, these roles may also need to back each other up during times of leave and working in harmony is a key part of our business running smoothly.

What You'll Be Doing

• Daily processing of customer tolls and fines nominations
• Managing insurance renewals, certificates and claims processing (INSURET)
• Preparing and delivering fleet pre-prep reporting to Operations and Marketing
• Handling vehicle registration and TMR compliance, including transfers
• Maintaining accurate fleet records in our inventory CRM and website listings
• Acting as our point of contact with Pickles for vehicle disposal and auction administration
• Managing Carzie vehicle issues and customer communication — working alongside our Fleet Coordinator (Yard), with support from the General Manager for anything that needs to go further
• Liaising with insurers, government bodies (TMR), and internal stakeholders to keep everything current

About You

Above all, we're looking for someone with strong customer service and administrative experience — you don't need any background in fleet, automotive, or vehicles specifically. If you're organised, reliable, and know how to keep a customer informed and a process on track, we can teach you the fleet side.

To succeed in this role, you'll ideally have:

• Solid experience in a customer service and/or administration role
• Confidence handling customer enquiries and keeping people informed, even when there's no immediate answer
• A friendly, helpful customer service attitude taken to handling enquiries
• Strong Excel and CRM/data entry skills
• High attention to detail and a methodical approach to recurring admin tasks
• Comfort picking up new processes and systems (we'll train you on the fleet-specific parts, like tolls, registrations and insurance)

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