Shift Manager - Brisbane

YHA Australia; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Free stays across YHA network

Team building opportunities

Staff discounts

Career development

Cultural flexibility

Wellbeing support

Referral program

Job summary

YHA Australia’s Brisbane City property is seeking a full-time Duty Manager to lead daily operations, deliver guest service excellence, and support the Assistant and Property Manager in running a welcoming, safe and inclusive hotel environment.

The role covers check-ins/check-outs, event coordination, food and beverage oversight, shift reporting and incident management, with rotating 7-day rosters and occasional night shifts; first aid, CPR and RSA are valued.

Qualifications

• Experience as a Duty Manager or similar hospitality leadership role.
• Strong communication and problem-solving skills with a guest-focused approach.
• Ability to work in a fast-paced environment and remain calm under pressure.
• First Aid, CPR and RSA certifications are highly regarded.

Responsibilities

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission.
• Oversee daily operations including check-ins/check-outs, group movements, activities and events, F&B operations, and cleanliness inspections.
• Provide hands-on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained.
• Prepare shift reports and communicate relevant operational information to the Property Manager and team.
• Ensure incidents are reported in a timely manner and in line with company procedures.
• Act as the first point of contact in emergency situations, following established protocols.

Skills

Leadership

Guest service excellence

Communication

Problem solving

Team motivation

Job description

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. Of course our Brisbane property is one of the most iconic within the network, recognised for its modern facilities, vibrant atmosphere, and prime location overlooking the city

The property

YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other

About the role

Our Brisbane YHA team is looking for a full-time Duty Manager (internally referred to as Shift Manager). As a key team member, you will support the smooth and efficient operation of the property while helping create positive and memorable experience for our guests

In this hands-on leadership role, you will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day-to-day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members

What you’ll get to do

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission
• Oversee daily operations including check-ins and check-outs, group movements, activities and events, food and beverage operations, and cleanliness inspections
• Provide hands‑on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team
• Ensure incidents are reported in a timely manner and in line with company procedures
• Act as the first point of contact in emergency situations, following established protocols and standard operating procedures

What are we looking for

• A positive and proactive leader who enjoys supporting and motivating a team
• Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role
• Strong communication and problem-solving skills with a guest-focused approach
• Ability to work in a fast-paced environment and remain calm under pressure
• First Aid, CPR and RSA Certification are highly regarded
• Availability for rotating 7-day roster with most shifts 7am-3pm and 3pm -11pm and occasional overnight shifts from 11pm – 7am
• Applicants must have full working rights in Australia; Working Holiday Visas will not be considered for this role.

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions

• Collaborate, listen and connect
• Care for people and planet
• Always evolving

What's in it for you

• Travel Perks:Free stays across our network – because we love travel as much as our members do!
• Team Adventures:Opportunities to visit other locations for team building and training
• Discounts:Access to benefits at various stores and across the YHA network
• Growth:Professional development and career opportunities throughout YHA
• Cultural Flexibility:Swap standard public holidays for ones that have personal meaning
• Wellbeing Support:For you and your immediate family through our Employee Assistance Program
• Referral Program:Know someone great? We reward successful candidate referrals