Shift Leader — Lead & Elevate Customer Service

Guzman Y Gomez; Western Australia; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Fair pay

Flexible rosters

Uniforms provided

Meal discounts

Comprehensive training

Career progression

Referral program

Team events

Cultural celebrations

Employee assistance program

Zusammenfassung

Guzman y Gomez is seeking a Shift Leader to help run busy shifts, train and motivate the crew, and ensure smooth service. You will lead by example, deliver standout customer service, and uphold food safety and cash handling standards.

You’ll manage labour and costs, oversee deliveries, and ensure team stays aligned with policies. Previous supervision in fast-paced settings and a willingness to complete Food Safety Supervisor and RSA training are valued.

Qualifikationen

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of outstanding customer service.
• Willingness to complete Food Safety Supervisor certificate.
• Willingness to undertake Responsible Service of Alcohol course.

Aufgaben

• Train, lead, and coach crew to keep energy high on every shift.
• Deliver standout service to new and returning guests with a customer-first mindset.
• Maintain high standards of food safety, cash handling, cleaning and stock control.
• Represent GYG and uphold policies, values and procedures across the team.
• Communicate clearly with the restaurant team to stay aligned on goals.
• Manage labour and COGS to support a profitable store.
• Oversee deliveries to ensure orders match invoices.

Kenntnisse

Leadership

Customer service

Food Safety

RSA training

Jobbeschreibung

Guzman y Gomez is seeking a Shift Leader to help run busy shifts, train and motivate the crew, and ensure smooth service. You will lead by example, deliver standout customer service, and uphold food safety and cash handling standards.

You’ll manage labour and costs, oversee deliveries, and ensure team stays aligned with policies. Previous supervision in fast-paced settings and a willingness to complete Food Safety Supervisor and RSA training are valued.