Shift Leader - Lead, Coach & Elevate Guest Experience

Guzman y Gomez; City Of Joondalup; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Fair pay

Flexible rosters

Uniforms

Meal discounts

Training & support

Career pathways

Referral program

Team building

Cultural celebrations

Employee assistance

Hola Central/Franchisee potential

Job summary

Guzman y Gomez is seeking a Shift Leader to guide and coach our team, ensuring guest satisfaction and adherence to food safety and quality standards. You will set the tone for excellent service, train new crew and maintain operational excellence across shifts.

This full-time role (38 hours a week) involves mornings, evenings, and weekends. We value leadership, strong customer service, and commitment to safety standards, with training and career progression into supervisory roles.

Qualifications

• Leadership experience in a fast-paced environment.
• Excellent customer service track record.
• Willingness to complete relevant food safety and alcohol service certificates.

Responsibilities

• Lead, coach and motivate the team to deliver outstanding guest experiences.
• Maintain high standards of food safety and quality across shifts.
• Support training and development of crew for consistent performance.
• Uphold policies and drive operational excellence during service.

Skills

Leadership

Customer service

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol

Job description

Guzman y Gomez is seeking a Shift Leader to guide and coach our team, ensuring guest satisfaction and adherence to food safety and quality standards. You will set the tone for excellent service, train new crew and maintain operational excellence across shifts.

This full-time role (38 hours a week) involves mornings, evenings, and weekends. We value leadership, strong customer service, and commitment to safety standards, with training and career progression into supervisory roles.