Shift Leader: Lead, Coach & Grow to Manager

Guzman y Gomez; Newcastle-Maitland; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible rosters

Uniforms & merch

Meal discounts

Comprehensive training & support

Career pathways

Team building activities

Cultural celebrations

Franchise opportunities

Job summary

Guzman y Gomez is seeking a Shift Leader to guide and inspire a fast-paced crew. You will work to deliver memorable guest experiences while maintaining top food safety and quality standards across the shift.

You will coach team members, manage daily operations, and support roster planning. This role offers training, career progression, and opportunities to advance within GYG as the team grows.

Qualifications

• Leadership experience in fast-paced hospitality environments.
• Proven ability to deliver outstanding customer service.
• Completed or willing to complete Food Safety Supervisor certificate.
• Completed or willing to undertake RSA course.

Responsibilities

• Lead, coach and motivate the team to deliver exceptional guest experiences.
• Uphold food safety and quality standards across shifts.
• Oversee daily operations and drive guest satisfaction.
• Assist with roster planning and staff development.

Skills

Leadership

Customer service

Team management

Food safety

Communication

Education

Food Safety Supervisor certificate

RSA (Responsible Service of Alcohol)

Job description

Guzman y Gomez is seeking a Shift Leader to guide and inspire a fast-paced crew. You will work to deliver memorable guest experiences while maintaining top food safety and quality standards across the shift.

You will coach team members, manage daily operations, and support roster planning. This role offers training, career progression, and opportunities to advance within GYG as the team grows.