Shift Leader: Fast-Paced Service & Team Growth

Guzman y Gomez; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

Guzman y Gomez is seeking a shift leader to oversee daily operations, lead a team, and ensure top-notch customer service in a fast-paced setting. The role includes managing schedules, stock, training, and compliance with food safety standards.

The ideal candidate has leadership experience, strong communication skills, and relevant certifications (Food Safety Supervisor and RSA) or willingness to obtain them.

Qualifications

• Proven leadership in a fast-paced environment.
• Demonstrated track record of outstanding customer service.
• Food Safety Supervisor certificate (or willingness to obtain).
• Responsible Service of Alcohol certification (or willingness to complete the course).
• Strong communication and interpersonal skills with ability to lead a team.
• Ability to work varied shifts including evenings and weekends.

Responsibilities

• Oversee and coordinate daily shift operations to ensure efficient service and high standards.
• Lead, motivate and support team members to achieve goals.
• Manage staff schedules and allocate tasks to optimise productivity.
• Ensure compliance with food safety regulations and company policies.
• Handle customer inquiries, feedback and complaints professionally.
• Monitor inventory levels and assist with stock management.
• Maintain a clean, organised and safe work environment.
• Assist in training new team members and coaching existing staff.
• Collaborate with management on initiatives to improve operations.
• Prepare and submit accurate shift reports and documentation.

Skills

Leadership

Customer service

Communication

Problem-solving

Flexibility

Computer literacy

Pressure handling

Cleanliness

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol

Job description

We are seeking an enthusiastic and experienced Shift Leader to join our franchise team.

As a Shift Leader, you will play a crucial role in ensuring smooth daily operations, maintaining high standards of customer service, and leading a team of dedicated staff members.

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
• Lead, motivate, and support team members to achieve individual and collective goals
• Manage staff schedules and allocate tasks effectively to optimise productivity
• Ensure compliance with food safety regulations and company policies
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Monitor inventory levels and assist with stock management
• Maintain a clean, organised, and safe work environment
• Assist in training new team members and providing ongoing coaching to existing staff
• Collaborate with management to implement new initiatives and improve operational processes
• Prepare and submit accurate shift reports and other relevant documentation

Qualifications

• Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
• Demonstrated track record of providing outstanding customer service
• Food Safety Supervisor certificate (or willingness to obtain)
• Responsible Service of Alcohol certification (or willingness to complete the course)
• Strong communication and interpersonal skills with the ability to lead and motivate a team
• Excellent problem-solving abilities and decision-making skills
• Flexibility to work various shifts, including evenings and weekends
• Basic computer literacy for managing schedules, reports, and other administrative tasks
• Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
• Commitment to maintaining high standards of cleanliness and organisation

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