Shift Leader - Gympie Dt

Guzman Y Gomez; Queensland; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Free uniform

Crew team building activities andamp;

Discounted meals

Cultural celebrations – Day of theDead

Job summary

Guzman y Gomez Mexican Kitchen is seeking a Shift Leader to guide the team during peak service, uphold our food safety and quality standards, and drive guest satisfaction through hands-on coaching and clear communication.

You will oversee daily shift operations, manage rosters, train new staff, and collaborate with management on process improvements. Experience leading a team in fast-paced settings and relevant certifications are required or pursued.

Qualifications

• Proven leadership or supervisory experience in fast-paced environments.
• Demonstrated track record of delivering outstanding customer service.
• Food Safety Supervisor certificate (or willingness to obtain).
• Responsible Service of Alcohol certification (or willingness to complete).
• Strong communication and interpersonal skills to lead a team.
• Flexibility to work evenings and weekends.

Responsibilities

• Oversee and coordinate daily shift operations to ensure efficient service and high-quality standards.
• Lead, motivate, and support team members to achieve goals.
• Manage staff rosters and allocate tasks to optimise productivity.
• Handle customer inquiries and complaints professionally.
• Monitor inventory and assist with stock management.
• Maintain a clean, safe, and organized work environment.
• Assist in training new team members and coaching existing staff.
• Collaborate with management on new initiatives and process improvements.
• Prepare and submit shift reports and relevant documentation.

Skills

Leadership experience

Team motivation

Excellent communication

Basic computer literacy

Flexibility to work various shifts

Customer service focus

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol certificate

Tools

Scheduling software

Roster management

Job description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we've been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients. We're Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

The Shift Leader is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.

Requirements

• Experience leading or supervising a team within a busy environment
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

Benefits

• Free uniform
• Crew team building activities and competitions
• Discounted meals
• Cultural celebrations – Day of the Dead and Cinco de Mayo

Additional Information

Business hours 5.30am-1.30am. Looking for all availabilities and anyone that is looking to grow into a shift leader position.

Qualifications

• Proven leadership or supervisory experience in a fast-paced environment, preferably in the food service or retail sector
• Demonstrated track record of providing outstanding customer service
• Food Safety Supervisor certificate (or willingness to obtain)
• Responsible Service of Alcohol certification (or willingness to complete the course)
• Strong communication and interpersonal skills with the ability to lead and motivate a team
• Excellent problem-solving abilities and decision‑making skills
• Flexibility to work various shifts, including evenings and weekends
• Basic computer literacy for managing schedules, reports, and other administrative tasks
• Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
• Commitment to maintaining high standards of cleanliness and organisation

Responsibilities

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
• Lead, motivate, and support team members to achieve individual and collective goals
• Manage staff schedules and allocate tasks effectively to optimise productivity
• Ensure compliance with food safety regulations and company policiesHandle customer inquiries, feedback, and complaints professionally and efficiently
• Monitor inventory levels and assist with stock management
• Maintain a clean, organised, and safe work environment
• Assist in training new team members and providing ongoing coaching to existing staff
• Collaborate with management to implement new initiatives and improve operational processes
• Prepare and submit accurate shift reports and other relevant documentation

We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.