Shift Leader - Gyg Gregory Hills

Guzman Y Gomez; Tamworth Regional Council; Remote; AUD 55,000 - 75,000; Full time

Job summary

Guzman Y Gomez is seeking a detail‑oriented Reservation Support Agent to assist customers with reservation inquiries, available options, updates and general support in a remote capacity. The role emphasizes clear communication, online research, and coordinating reservations while maintaining accurate records and delivering professional service to every guest.

Training and ongoing guidance will help you grow in customer service, research, organization and time management within a flexible remote

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer-service skills

Attention to detail

Written and verbal communication

Organization

Basic computer proficiency

Online research

Learn reservation systems

Dependable and self-motivated

Time-management

Reservation experience helpful

Tools

Reservation software

Job description

Reservation Support Agent – Remote

Posted 1 day ago

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Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs