Shift Leader - Afternoons and Overnights

Guzman y Gomez Mexican Kitchen; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Fair pay

Flexible rosters

Uniforms & merch

Meal discounts

Training & support

Career progression

Referral program

Team building

Cultural celebrations

Employee assistance program

Hola Central / Franchisee

Job summary

Guzman y Gomez Mexican Kitchen in Melbourne is seeking a Shift Leader to guide and develop the crew during busy shifts, ensuring smooth service and strong hospitality.

You will lead training, uphold food safety standards, manage labour and costs, and connect with the team to deliver memorable dining experiences while embracing GYG values.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Track record of providing outstanding customer service.
• Willingness to complete Food Safety Supervisor certificate.
• Willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead and coach crew while maintaining high energy on each shift.
• Deliver standout service to new and returning guests.
• Maintain food safety, cash handling, cleaning and stock control.
• Model company values and policies to all crew members.
• Communicate clearly with the restaurant team to stay aligned.
• Manage labour and COGS to drive profitability.
• Oversee deliveries, ensure invoices match orders.

Skills

Leadership

Customer service

Staff training

Communication

Education

Food Safety Supervisor

Responsible Service of Alcohol

Job description

Job Description

At Guzman y Gomez, we believe in authentic flavours and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences.

Your Role Will Include

• Team up with fellow managers to train, lead, coach and inspire your crew while keeping the energy high on every shift
• Champion a "customer-first" mindset by delivering standout service to both new faces and regular guests
• Maintaining high quality food safety, cash handling, cleaning and stock control
• Be a proud ambassador of GYG by making sure all crew members live and breathe our values, policies and procedures
• Communicate clearly and confidently with the restaurant team to keep everyone aligned
• Be hands-on with managing labour and COGS to help drive a successful, profitable store
• Oversee deliveries like a pro, ensuring orders are accurate and match invoices

We are currently looking for people that are available to work late night (3pm-12am) and overnight (10pm-6am or 11pm-7am) shifts.

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

Benefits Of Working With GYG

• Fair pay in line with the Fast-Food Industry Award
• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• An uncapped referral program! Bring your mates and earn $200 per successful referral
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• We've got your back with Sonder - a comprehensive employee assistance program, here to support you and your family
• The chance to join our Hola Central team or become a Franchisee!

We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.