Shift Leader

Guzman Y Gomez Mexican Kitchen; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Uniforms provided

Career development

Job summary

Guzman y Gomez Mexican Kitchen in Dee Why is seeking a high-energy Shift Leader to join our team. You will lead, coach and motivate the crew to deliver great guest experiences while upholding food safety and quality standards.

This role offers flexible rosters, staff discounts, comprehensive training and real career growth into restaurant management. Join a fast-paced, team-first culture as we continue to grow.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Track record of outstanding customer service.
• Food Safety Supervisor certificate or willingness to complete.

Responsibilities

• Lead the EJ Way and support the team during service.
• Keep daily operations running smoothly.
• Coach and train team members to build confidence.
• Deliver guest-focused experiences.
• Support rostering and shift organisation.
• Drive performance against restaurant KPIs.
• Uphold food safety, cleanliness and WHS standards.
• Manage stock levels to avoid gaps.

Skills

Leadership

Communication

Customer service

Teamwork

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol

Job description

El Jannah is an iconic Australian brand that began in 1998 in Granville, Sydney, with a simple idea: serve honest, authentic Lebanese-Australian food that brings people together. More than two decades on, our legendary charcoal chicken, bold flavours and energetic restaurants continue to create member able experiences guests love across Australia. As we continue to grow, our restaurants stay grounded in what matters most: real food, real people and real connection.

About the Role

We’re looking for confident and motivated Shift Leaders to help run great shifts and lead great teams. As a Shift Leader, you’ll be the steady presence on shift, setting the pace, supporting the team and making sure every guest has a positive experience. You’ll play a key role in maintaining high standards across service, food quality, safety and teamwork.

Whether you’re an experienced Shift Leader or a strong team member ready to step into leadership, this is an opportunity to grow with a brand that invests in its people and backs them to succeed.

What You’ll Be Doing

• Leading the EJ Way and supporting the team during service
• Keeping daily operations running smoothly and efficiently
• Coaching and training team members to build confidence and capability
• Delivering consistent, guest-focused experiences
• Supporting rostering and shift organisation
• Helping drive performance against restaurant goals and KPIs
• Upholding food safety, cleanliness and WHS standards
• Managing stock levels so the kitchen and service never miss a beat

What We’re Looking For

• Experience leading teams in a QSR or fast-paced hospitality environment
• A calm, confident leadership style that inspires and energises others
• Strong communication skills and a team-first mindset
• A genuine passion for food, people and guest experience
• Reliability, organisation and the ability to lead by example
• Performance and outcome driven for the success of the restaurant
• Availability to work flexible rosters, including evenings and weekends
• A people-first culture where leaders are supported to grow
• A fun, fast-paced environment where your leadership makes a real difference
• Clear career pathways building leadership, operational and management capabilities to further your career with a growing national brand

If you’re passionate about leading people, delivering great food and creating memorable guest experiences, we’d love to hear from you.

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG , you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility ofowningyour own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We're committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

Shift Leader - Guzman y Gomez (GYG) Dee Why

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

Shift Leader | Guzman y Gomez (GYG) Dee Why

Bring the Energy, Lead the Crew, and Roll with the Best!

Awesome Perks: Heavily Discounted Staff Meals

Real Career Growth, Team Competitions, and a High-Energy Culture

ABOUT THE ROLE

Are you a high-energy leader who thrives in a fast-paced environment? Do you love great music, amazing food, and bringing out the absolute