Shift Leader - Guzman y Gomez (GYG) Dee Why

Guzman y Gomez; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Heavily discounted staff meals

Career progression opportunities

Exclusive merch

Job summary

Guzman y Gomez (GYG) Dee Why is seeking a high-energy Shift Leader to guide our busy crew, keep service fast and friendly, and uphold our 100% clean food standards.

You will train and coach team members, lead on the line or at the registers, manage labour during peak hours, and help deliver an amazing guest experience with passion and a smile. You'll role-model energy, culture, and customer-first mindset while supporting management in achieving store goals and ensuring safe, clean operations.

Qualifications

• Experience leading a team in a fast-paced hospitality setting.
• Ability to train and coach staff during busy periods.
• Strong customer-service mindset and energy.

Responsibilities

• Inspire the Crew: train, coach, and motivate the crew to deliver first-class guest service.
• Own the Shift: lead on the line or registers with a fun, focused, fast approach.
• Keep it Clean & Safe: uphold food safety and presentation standards.
• Run the Numbers: help manage labour and deliveries and hit store goals.

Skills

Team leadership

Customer service

Communication

Staff training

Education

Food Safety Supervisor certificate

RSA certification

Job description

Shift Leader - Guzman y Gomez (GYG) Dee Why

• Casual

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Shift Leader | Guzman y Gomez (GYG) Dee Why

Bring the Energy, Lead the Crew, and Roll with the Best!

Awesome Perks: Heavily Discounted Staff Meals

Real Career Growth, Team Competitions, and a High-Energy Culture

ABOUT THE ROLE

Are you a high-energy leader who thrives in a fast-paced environment? Do you love great music, amazing food, and bringing out the absolute best in people?

Guzman y Gomez (GYG) Dee Whyis on the lookout for an upbeat, fun, and reliable Shift Leader to join our fast-growing family!

As a Shift Leader, you aren't just managing clocks and checklists—you are the heartbeat of the shift. You will lead, coach, and inspire our amazing crew members during busy trade periods, making sure the energy stays sky-high, the music keeps pumping, and every single guest walks out with a massive smile.

WHAT YOU'LL BE DOING

• Inspire the Crew: Team up with the management squad to train, coach, and motivate the crew to deliver first-class guest service.
• Own the Shift: Lead by example on the line or the registers, keeping the vibe fun, focused, and fast.
• Keep it Clean & Safe: Champion our 100% clean food standards, food safety, and top-tier presentation.
• Run the Numbers: Help manage labour, look after deliveries, and smash store goals like a pro!

WHAT WE’RE LOOKING FOR

• A naturally friendly, approachable, and enthusiastic personality—someone who loves working with people!
• Previous experience supervising or leading a team in a busy retail, hospitality, or fast-food environment.
• A "customer-first" mindset and the ability to thrive under pressure when the lunch or dinner rush hits.
• Availability to work a flexible roster, including some evenings and weekends.
• A completed Food Safety Supervisor certificate and RSA (or a total willingness to get them!).

WHY YOU'LL LOVE WORKING WITH US

• Epic Culture: Work in a place where you can genuinely be yourself and have a blast while working hard.
• Great Rewards: Fair pay under the Fast Food Industry Award and stable rosters
• Amazing Perks: Heavily discounted GYG meals (hello, daily burritos!), comfortable uniforms, and exclusive merch.
• Big Celebrations: Experience our legendary crew competitions and awesome cultural celebrations like Cinco de Mayo and Day of the Dead.
• Clear Career Pathways: We love promoting from within! This is your stepping stone to Assistant Restaurant Manager roles and beyond.