Shift Lead: Elevate Retail Leadership & Service

ALDI; Sydney; On-site; AUD 41,000 - 56,000; Full time

Benefits offered by this job

Parental leave

Compassionate leave

Wellbeing program

Health insurance

Fitness Passport discounts

Employee assistance program

Free physiotherapy

Job summary

ALDI is seeking a Duty Manager in Sydney to lead and support store operations. You will supervise shifts, guide team members, and ensure a smooth shift handover while maintaining a customer-first environment.

You’ll drive service excellence, train staff, and reinforce safety standards in a fast-paced retail setting. A strong focus on teamwork, initiative, and proactive problem-solving will help you advance within ALDI’s store-management pathway.

Qualifications

• Demonstrate initiative to improve work quality and efficiency.
• Communicate effectively with colleagues at all levels; teamwork is key.
• Exhibit professionalism, fairness, and responsibility in every conversation.
• Manage your workload effectively, even when things heat up.
• Lead by example to promote a positive, contagious team spirit.
• Deliver consistently polite and courteous service to customers.

Responsibilities

• Opening and closing the store and supervising shifts.
• Provide feedback that's clear, constructive and inspiring.
• Assist in training and onboarding team members.
• Serve customers at the registers with a smile.
• Keep shelves stocked so customers can find favourites.
• Watch for incidents or hazards to keep everyone safe.

Skills

Initiative

Communication

Teamwork

Professionalism

Workload management

Customer service

Job description

ALDI is seeking a Duty Manager in Sydney to lead and support store operations. You will supervise shifts, guide team members, and ensure a smooth shift handover while maintaining a customer-first environment.

You’ll drive service excellence, train staff, and reinforce safety standards in a fast-paced retail setting. A strong focus on teamwork, initiative, and proactive problem-solving will help you advance within ALDI’s store-management pathway.