Duty Manager: Lead Store Operations & Customer Service

SmartRecruiters, Inc.; Rockhampton Regional; On-site; AUD 48,000 - 51,000; Full time

Benefits offered by this job

Paid parental leave

Health insurance

Wellbeing program

Internal career progression

Discounted fitness access

Job summary

ALDI Australia is seeking a Duty Manager to lead from the front, ensuring the store runs smoothly across shifts and supervising team members. You will handle customer inquiries and collaborate with the store management team to deliver a great shopping experience.

You will develop leadership skills through extensive training, with many store management roles filled internally, and enjoy benefits such as paid parental leave, health insurance, and wellbeing initiatives.

Qualifications

• Demonstrate initiative to improve work quality and efficiency.
• Communicate effectively with colleagues at all levels—teamwork is essential.
• Maintain professionalism, fairness and responsibility in all interactions.
• Manage workload effectively, even during busy periods.
• Lead by example and foster a positive, contagious team spirit.
• Deliver consistently polite and courteous service to customers.

Responsibilities

• Open and close the store and supervise shifts.
• Provide constructive feedback to the team.
• Assist in training and onboarding team members.
• Serve customers at registers with a smile.
• Keep shelves stocked so customers can find favourites.
• Monitor incidents or hazards to keep everyone safe.

Skills

Leadership

Customer service

Communication

Teamwork

Professionalism

Workload management

Job description

ALDI Australia is seeking a Duty Manager to lead from the front, ensuring the store runs smoothly across shifts and supervising team members. You will handle customer inquiries and collaborate with the store management team to deliver a great shopping experience.

You will develop leadership skills through extensive training, with many store management roles filled internally, and enjoy benefits such as paid parental leave, health insurance, and wellbeing initiatives.